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downloaded files

Discussion in 'Web & Email' started by Smokeydock, Jan 24, 2019.

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  1. Smokeydock

    Smokeydock Thread Starter

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    Why cannot I not open files when I have downloaded them. I have always been able to do this and suddenly I cannot. It has happened with my bank statement, my insurance documents and some attatchments on email.
    I am able to download them, but I just cannot find a way to open them. I recently changed my web browser from Google Chrome to Firefox as I was having trouble downloading files and when I checked, it seems there has been a problem with google in this respect. I would be grateful for any suggestions please.
     
  2. Couriant

    Couriant Trusted Advisor

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    What are the file name extensions when you download them. Since you are mentioning documents I assume they are PDF files? What happens when you try to open them?

    Does the same files work in Firefox?
     
  3. Smokeydock

    Smokeydock Thread Starter

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    Mostly PDF files, but the bank statement is a DO file. So I go to open them and the Firefox window comes up with "open or save". If I choose open it just goes into another window the same. So,then I choose "save " to my desktop. From the desktop I right click to "open with" , but whichever option I choose it doesn't open. The PDF files I can then open with Reader, but not the DO file. But for years I have just been able to open these files,so what's happened?
     
  4. flavallee

    flavallee Trusted Advisor

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    After you download and save a file which has a .DO extension, right-click it and select rename and then change its extension to .PDF

    See if that helps with opening and viewing it.

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  5. Couriant

    Couriant Trusted Advisor

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    Make sure you can view the extension as by default, it's hidden.
     
  6. Smokeydock

    Smokeydock Thread Starter

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    Thanks for posting, didn't know I could do that, but I am afraid it still doesn't open.
     
  7. flavallee

    flavallee Trusted Advisor

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    Oh well. It was worth a try. :(

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  8. TerryNet

    TerryNet Moderator

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    If it were me I'd take the easy way: with the .do file open in a browser do File - Print - and select a pseudo printer that writes a PDF file. I use the free CutePDF Writer, and there are at least several others available.
     
  9. Couriant

    Couriant Trusted Advisor

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    When I was getting my work documents I realized that the .do file is most likely what Javascript was meant to pop up the document so you can then save it to your computer. I wonder if something has changed the .do extension to make it download instead of run.
     
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