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Downloading files from google drive

Discussion in 'Web & Email' started by 35Arguest, Sep 30, 2019.

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  1. 35Arguest

    35Arguest Thread Starter

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    I have files sitting in a google drive folder, but Im unable to download them. A friend was able to download the files onto his system and then send them to me, but the download process looks like it’s about to begin, but then, nada.

    Friend assured me it shouldn’t matter, but I also can’t access my google account because of forgotten password, (among other things).. I’m old. The files are important. Any help would be appreciated!
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    We can't assist with getting around a forgotten password. What we can suggest is you follow Google's instructions for changing your password if you forgot it. Just go to the login page and follow the prompts about forgotten passwords.
     
  3. 35Arguest

    35Arguest Thread Starter

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    I’ll try. Thanks
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Let us know how it goes please.
     
  5. 35Arguest

    35Arguest Thread Starter

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    Nada. The problem as I see it, is that when I established this google account I inadvertently gave them my land line telephone number.. now when trying to retrieve code, I’m prompted to send code to ‘my land line’, which doesn’t receive codes! From there I’m prompted to try a few other alternatives but always, I’m basically shut out.. I contacted google and they said I was basically out of luck..
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You could have the code sent to a trusted friend's cell phone.
     
  7. 35Arguest

    35Arguest Thread Starter

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    No.. I’m promoting use my landline. No options.
     
  8. plodr

    plodr

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    First Name:
    Liz
    I use a landline phone. In fact, I got a smart phone late in life (I'm in my 70's) so everyone either deals with me by email or a copper wired landline phone. One bank I deal with sends a message to my landline phone.
    Don't you receive a call from google with the code?
    Have a paper and pencil handy to write down the code when you answer the phone.
    Paste that code into the required window - don't shut the Window on your browser!!!
     
  9. 35Arguest

    35Arguest Thread Starter

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    Thanks but no. The phone doesn’t ring. No message..
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Sorry but I don't understand this statement. Can you clarify please?
     
  11. 35Arguest

    35Arguest Thread Starter

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    I’m PROMPTED to use my land line. Sorry​
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  13. 35Arguest

    35Arguest Thread Starter

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    When I signed up I used my home phone line, so now that’s the only option sent to me. I’d love to go in and edit, but I CANT GET IN...
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    So you are using that page from the link I posted but when you select that option it doesn't work?

    Perhaps a screenshot of what you're seeing may be helpful.
     
  15. AmyToo

    AmyToo

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    Amy
    How can your friend download your Google Drive files without your password?
     
    TerryNet likes this.
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