I had a program called Livve. I went to log on one day and it said an update was needed so I did it. But after that, I couldn't log on. I keep getting a message that says: failed to create empty document. Then my Paltalk program messed up. I uninstallled and reinstalled both these programs several times but still can't get there. I have also tried to download several things such as the trial version of Nortons and many other things but the downloads won't complete. It acts like I'm not connected to the interent but I am. Do you have any idea what is causing all this and how I can get it straightened out?