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Downloads folder is dead

Discussion in 'Virus & Other Malware Removal' started by Laura7491, Jan 16, 2013.

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  1. Laura7491

    Laura7491 Thread Starter

    Joined:
    Jul 22, 2011
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    Hello people... here is my problem:
    Since last Friday my Downloads folder has been dead. What happens is I can not download any photo from any attachements. Also I can not 'Save As' any pic from the Internet to my computer. No error messages on Firefox, just does not save. :(

    I already ran System File Check (SFC) tool that is supposed to repair what's broken, no luck ... did not repair. :( (n)

    When I click on the Download button from attachments it shows me a file in the Downloads folder but when I click Save nothing happens. I used to be able to click on file in the DL window and open it. I don't even have this option any more. I changed downloading to the 2 different places and tried those... no difference. :(

    The only place I can save pics to my computer from is my provider's ATT 'main' e-mail. Web e-mails Yahoo and Gmail do not work.
    So frustrating!:(

    I use Windows 7, M/Firefox v.18 browser.


    Any suggestions, tips on how to repair the Download folder and be able to save pictures on my puter would be greatly appreciated.
    Obviously I can not download a new Java version that I need to have.

    Thanks a million in advance.
    Laura.
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Dear L:
    What were the cirumstances associated with the onset of the problem; associated, for example with a W7 update, installation or removal of a program anti virus update? When did your computer last work well; able to download a file?

    Check your W7 update history.

    Do any error or warning messages appear?

    Which browser do you use? Never mind. I found it, FF18. have you tried FF's safe mode or with no add ons? I haven't used FF in yrs, so my suggestion may not be applicable.

    Here's a tip, from 2010 for FF users with your problem.
    http://support.mozilla.org/en-US/questions/699979

    Have you tried a different browser? If you use IE9, try IE9 with no add ons.

    Do you use an email client, or read your email using a browser?

    Which computer security programs are installed on your computer?

    Check the event viewer for errors on the date & day before the onset of hte problem.
    http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html

    Have you tried saving /downloading a file to, for example, your desktop, or a new folder, such as C:\new_folder ?

    BTW, SFT is not intended to repair that which is broken.
    SFC 's purpose "This article describes how to use the System File Checker tool (SFC.exe) to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

    If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them. "
    http://support.microsoft.com/kb/929833

    Thus, SFC won't help if the problem is a corrupt file system, or a corrupt registry entry.

    What happens if you boot to safe mode with networking?

    Have you tried using system restore to go to a date prior to the onset of the problem?

    Consider running chkdsk /r.
    http://www.w7forums.com/use-chkdsk-check-disk-t448.html

    Best of success.

    RF123
     
  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
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    Which W7; 32 or 64 bit?

    Your computer profile notes Windows Vista.

    Are your hardware specifications the same?

    RF123
     
  4. rainforest123

    rainforest123

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    When did you last update FF; or when did FF last update itself?

    RF123
     
  5. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    First Name:
    Derek
    does it work using IE instead of FF, so we can see whether the problem is Firefox or whether it is a computer problem
     
  6. Laura7491

    Laura7491 Thread Starter

    Joined:
    Jul 22, 2011
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    I can not remember to be honest with you. But I always update when it asks me to.

    Last update of Windows was 1/9/13.
     
  7. Laura7491

    Laura7491 Thread Starter

    Joined:
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    What only works with IE is Save As photos from the Net. But as far as downloading and Save As from the attachment it's the same as FF.
     
  8. Laura7491

    Laura7491 Thread Starter

    Joined:
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    DVK01, sorry, I have not updated my profile. I got a new computer with Windows 7 between then and now. I am going to update my info as soon as I am done typing this. :) I have 64 bits based PC now (vs. 32 bits before) and my RAM is now 4 GB (vs. 2.00 before).
     
  9. Laura7491

    Laura7491 Thread Starter

    Joined:
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    UPDATE: everything - gmail and Yahoo works in Safe Mode (almost afraid to say LOL). Download folder is NOT dead any more. At least I can update Java upd. 11 now.

    Now, I have no idea which add-on I should eliminate first, second etc... :confused:
     
  10. Laura7491

    Laura7491 Thread Starter

    Joined:
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    Messages:
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    OMG Guys I can't believe it ... I think I already found a trouble maker add-on Real Downloader. . Once I disabled it everything started working normal. I know I did not download this add-on myself. It probably was "thrown" on to me from 'somewhere'.

    Thank a million to ALL of you for your help!!
    You guys are awesome.
     
  11. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Run this scan, it will remove the Add-on you disabled and clean out any other suspicious items.

    Click on this link to download : ADWCleaner and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and click on this icon on your desktop: [​IMG]

    You will then see the screen below, click on the Delete button (as indicated), accept any prompts that appear and allow it to reboot the PC. When the PC has rebooted you will be presented with the report, copy & paste it into your next post.

    [​IMG]
     
  12. rainforest123

    rainforest123

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    L:
    Good that you can now / have susequently downloaded the Java update.

    It was I who inquired re your OS. :)

    Thanks for providing the hdwe update.

    Thanks for responding to question dvk01 & I asked about IE9.

    Keep us posted after you have followed Mark1956's advice.

    RF123
     
  13. Laura7491

    Laura7491 Thread Starter

    Joined:
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    Messages:
    359
    Can I use Malwarebytes???

    After this big problem that took me a long time to fix I am so afraid to download any more free software.
    I hope you understand.
     
  14. rainforest123

    rainforest123

    Joined:
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    Messages:
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    I am not permitted to advise on the use of anti malware programs.

    If you want a TGF anti malware expert to evaluate your situation, left click "report" in the lower right area, light blue colored.
    As the moderator for assistance.

    I THINK that that is the correct procedure. Things might have changed.

    Best of success.

    RF123
     
  15. Laura7491

    Laura7491 Thread Starter

    Joined:
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    Messages:
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    Thank you for the offer guys, I really appreciate it. But as I solved it now (keeping my fingers crossed) I can catch my breath. May be we will do it a bit later...

    Once again, many thanks for the offer. :) Much appreciated...


     
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