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Downstream not ok / downloadspeed really slow

Discussion in 'Networking' started by aronexus, Jul 28, 2019.

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  1. aronexus

    aronexus Thread Starter

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    i am not goot at all when it comes to networking..but my internet provider just told me my downstream on my router or my connection is bad and not working how it should..is there anyone that could help me ?
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Is your router provided by you Internet Provider or is it one that you bought?

    If provided by your IP, then they should replace it with a better one.
     
  3. aronexus

    aronexus Thread Starter

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    its the router provided by them..
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Then it appears that they should take care of the issue, call support have them send out a tech.
     
  5. aronexus

    aronexus Thread Starter

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    a tech is comming in 2 days just thought there might be somebody here that can help me before that cause its horrible to do anything with that problem.
     
  6. lunarlander

    lunarlander

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    If your ISP says your connection is bad, that means they can see that it is bad. And the problem lies on their end. Nothing we do can fix anything. Wait 2 days.
     
  7. aronexus

    aronexus Thread Starter

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    ok thanks
     
  8. Couriant

    Couriant Trusted Advisor

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    If it's signal related, there is really nothing we can do other than give you steps to see what is causing it but you would need to be on the phone with the ISP to see the signals. The technician would be the better option at this point.
     
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