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Dr Watson in Word 97

Discussion in 'Business Applications' started by pietjepuk007, Apr 27, 2004.

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  1. pietjepuk007

    pietjepuk007 Thread Starter

    Joined:
    Apr 27, 2004
    Messages:
    2
    Hi there,

    This is the situation:
    Windows NT 4.0 SP6a, Office 97 SR2.

    We have a small company and are going to migrate to XP within 6 months, but at the moment a serious thing is happening, which is keeping us very busy. Just randomly people get Dr Watson messages when they are working in Word 97. Sometimes people get them 4 times a day, but not everyone is getting them. And sometimes it just seems to disapear for a while.

    We have checked what we have rolled out last period, but it all did not seem to be related. Even at a very clean machine, with only the basic software, the problem keeps comming back. Going thru the Dr Watson logs does not give me more information... what the hell is standing there!?!?

    Can anybody help me out with this? Beneath you will find the DrWatson log.
    Your help is much appreciated.

    Tomas :)

    --------------------------
    Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
    Copyright (C) 1985-1996 Microsoft Corp. All rights reserved.



    Application exception occurred:
    App: WinWord.dbg (pid=309)
    When: 11/12/2002 @ 14:10:6.920
    Exception number: c0000005 (access violation)

    *----> System Information <----*
    Computer Name: CPU1234949
    User Name: klassm
    Number of Processors: 1
    Processor Type: x86 Family 6 Model 8 Stepping 6
    Windows Version: 4.0
    Current Build: 1381
    Service Pack: 6
    Current Type: Uniprocessor Free
    Registered Organization: company
    Registered Owner: company

    *----> Task List <----*
    0 Idle.exe
    2 System.exe
    20 smss.exe
    30 CSRSS.exe
    34 WINLOGON.exe
    40 SERVICES.exe
    43 LSASS.exe
    69 SPOOLSS.exe
    88 3CDMINIC.exe
    92 avsynmgr.exe
    95 rpcss.exe
    99 ATSVC.exe
    106 SNMP.exe
    109 TIMESERV.exe
    121 clisvcl.exe
    127 DLService.exe
    134 PSTORES.exe
    138 WIN32SL.exe
    142 WinMgmt.exe
    143 vsstat.exe
    151 vshwin32.exe
    161 hpCompc.exe
    168 avconsol.exe
    170 webscanx.exe
    177 hplaunch.exe
    180 Cliip32.exe
    185 DmiWDog.exe
    191 HPAlert.exe
    196 nddeagnt.exe
    210 mcshield.exe
    243 SMSAPM32.exe
    260 SMSMon32.exe
    256 explorer.exe
    244 PROQUOTA.exe
    262 systray.exe
    247 internat.exe
    270 QUICKRES.exe
    267 launch32.exe
    248 AcroTray.exe
    192 FINDFAST.exe
    123 OUTLOOK.exe
    275 MAPISP32.exe
    309 WINWORD.exe
    329 DRWTSN32.exe
    0 _Total.exe

    (30000000 - 30525000) WinWord.dbg
    (77f60000 - 77fbe000) dll\ntdll.dbg
    (30b50000 - 30c6e000) WWIntl32.dbg
    (77f00000 - 77f5f000) dll\kernel32.dbg
    (77e70000 - 77ec5000) dll\user32.dbg
    (77ed0000 - 77efc000) dll\gdi32.dbg
    (77dc0000 - 77dff000) dll\advapi32.dbg
    (77e10000 - 77e67000) dll\rpcrt4.dbg
    (306c0000 - 30a65000) mso97.dbg
    (77b20000 - 77bd1000) dll\ole32.dbg
    (70980000 - 70b28000) SHELL32.dbg
    (70bd0000 - 70c1a000) SHLWAPI.dbg
    (71630000 - 716b9000) COMCTL32.dbg
    (77c00000 - 77c18000) drv\winspool.dbg
    (52000000 - 52007000) dll\indicdll.dbg
    (76ab0000 - 76ab5000) dll\imm32.dbg
    (77720000 - 77731000) dll\mpr.dbg
    (777f0000 - 777fc000) dll\ntlanman.dbg
    (78000000 - 78040000)
    (77890000 - 778a5000) dll\netui0.dbg
    (77850000 - 7788a000) dll\netui1.dbg
    (00eb0000 - 00ef1000) dll\netapi32.dbg
    (77840000 - 77849000) dll\NetRap.dbg
    (777e0000 - 777ed000) dll\samlib.dbg
    (776d0000 - 776d8000) dll\wsock32.dbg
    (776b0000 - 776c4000) dll\ws2_32.dbg
    (776a0000 - 776a7000) dll\ws2help.dbg
    (77950000 - 77979000) dll\wldap32.dbg
    (77bf0000 - 77bf7000) dll\rpcltc1.dbg
    (65340000 - 653d5000) oleaut32.dbg
    (65000000 - 650bc000) Vbe.DBG
    (65100000 - 6528e000) vba332.DBG
    (65300000 - 65327000) vba3en.DBG
    (10000000 - 10000000)
    (77a90000 - 77a9b000) dll\version.dbg
    (779c0000 - 779c8000) dll\lz32.dbg
    (77d80000 - 77db2000) dll\comdlg32.dbg
    (505a0000 - 505a0000)
    (50760000 - 50772000) commtb32.dll
    (03030000 - 03037000) HPBFFF0.dbg
    (03040000 - 03040000)
    (780a0000 - 780b2000)
    (030c0000 - 031c1000) HPBFFF3.dbg
    (031d0000 - 031ec000) HPBFFF1.dbg
    (771a0000 - 771d0000) dll\compstui.dbg
    (11c00000 - 11c00000)
    (03300000 - 03300000)
    (48520000 - 486a4000) msgren32.dbg
    (77fd0000 - 77ffa000) dll\winmm.dbg
    (09000000 - 0900c000) ..\bin\i386\free\cwantr3.dll
    (48000000 - 4806c000)
    (77a40000 - 77a4d000) dll\ntshrui.dbg
    (70f30000 - 71041000) SHDOCVW.dbg

    State Dump for Thread Id 0x130

    eax=007b00b8 ebx=00133668 ecx=00000000 edx=118c0060 esi=00000efe edi=0be9ff2d
    eip=3000a816 esp=0012d0e0 ebp=0012d178 iopl=0 nv up ei pl nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202


    function: FInitStaticRuls
    3000a7f3 c1ee04 shr esi,0x4
    3000a7f6 33c9 xor ecx,ecx
    3000a7f8 3bf1 cmp esi,ecx
    3000a7fa 8955d0 mov [ebp-0x30],edx ss:0108bb7e=????????
    3000a7fd 8975f4 mov [ebp-0xc],esi ss:0108bb7e=????????
    3000a800 0f8424070000 je FInitStaticRuls+0x2146 (3000af2a)
    3000a806 a1b82c5030 mov eax,[30502cb8] ds:30502cb8=007b00b8
    3000a80b 0f8405080000 je FInitStaticRuls+0x2232 (3000b016)
    3000a811 8b08 mov ecx,[eax] ds:007b00b8=007c20ac
    3000a813 8b0cb1 mov ecx,[ecx+esi*4] ds:00000efe=????????
    FAULT ->3000a816 0fb709 movzx ecx,word ptr [ecx] ds:00000000=????
    3000a819 c1e90f shr ecx,0xf
    3000a81c 2b7dc4 sub edi,[ebp-0x3c] ss:0108bb7e=????????
    3000a81f d3e7 shl edi,cl
    3000a821 03fa add edi,edx
    3000a823 85f6 test esi,esi
    3000a825 897df8 mov [ebp-0x8],edi ss:0108bb7e=????????
    3000a828 0f84f0070000 je FInitStaticRuls+0x223a (3000b01e)
    3000a82e 8b08 mov ecx,[eax] ds:007b00b8=007c20ac
    3000a830 8b0cb1 mov ecx,[ecx+esi*4] ds:00000efe=????????
    3000a833 0fb709 movzx ecx,word ptr [ecx] ds:00000000=????
    3000a836 c1e90f shr ecx,0xf
     
  2. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    Where is normal.dot?

    Please let me know: Tools-Options, File locations tab, User templates. What location is provided? And is it shared by others or does everyone have their own?

    Does the company use macros in their Word files?
    Have you attempted Word troubleshooting on any of these PCs?
    www.theofficeexperts.com/word.htm

    :)
     
  3. pietjepuk007

    pietjepuk007 Thread Starter

    Joined:
    Apr 27, 2004
    Messages:
    2
    Thanks for the info. With this I finally could pinpoint the problem. Seems that some Vb add-in is causin' this problem. Don't have the solution yet, but the source is clear now.

    Thanks again!!!!!! :) (y)
     
  4. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    :)
    Could be MS Works is also installed? There's known issues with that...
     
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