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Drawing tablet freezes the entire PC

Discussion in 'Digital Photography & Imaging' started by Trzynasty, Feb 6, 2019.

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  1. Trzynasty

    Trzynasty Thread Starter

    Joined:
    Feb 6, 2019
    Messages:
    1
    Hello there

    I've recently ran into a really annoying and to me, worrying, situation in which plugging in my drawing tablet to the front USB sockets manages to freeze my PC. Right as I plug it in there's just no response whatsoever. I haven't had that issue before with the same tablet and as far as I know there weren't any driver updates to it (pretty sure I'd have to do that manually anyways). My PC specs are posted below, the tablet is a Huion H420. I thought the issue was with one specific USB port, as they have in the past sometimes (quite randomly I've felt) gotten "overloaded" or something like that, but trying others I just got the same issue and the crashes require hard resets, which I believe I've seen aren't good for the hardware's health, so I'd really like to resolve the issue. I'll gladly provide any info that's needed.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 6
    RAM: 8092 Mb
    Graphics Card: NVIDIA GeForce GTX 960, -2048 Mb
    Hard Drives: C: 931 GB (413 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., M5A97 R2.0
    Antivirus: Avast Antivirus, Enabled and Updated
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,923
    First Name:
    Liz
    Download the manual and driver from here.
    https://www.huiontablet.com/support

    I split off the title page and the 3 pages in English. You can download them from this link
    Code:
    https://drive.google.com/file/d/17zq8JNiBF70Q-PvEabXHkEew92kFUOZV/view?ts=5c5c99cd
    if you don't wish to download all the different languages.

    Read in the manual how to uninstall the driver. Do so. Reboot the computer and install the driver you've downloaded.
     
    Last edited: Feb 7, 2019
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