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Phorcys

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Jun 13, 2017
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Hi there,
I have recently built my own custom PC
(intel i5-4690 / msi gaming 3 motherboard / geforce gtx710 graphics / corsair cs750m psu / corsair vengeance 16gb 2400mhz ddr3 RAM / corsair H110 AIO cpu cooler)

I have managed to build the pc and do the initial install of windows 10 pro. I have installed SOME drivers (not network or usb) however it required me to do a restart almost instantly- which I have done- but now the usb ports no longer work in windows.

I can activate the bios and se the keyboard and mouse in bios system but as soon as I go further into windoows they shut off instantly, I cannot even log in to force safe mode...

any suggestions???

many thanks


(ps- \i know my graphics card currently sucks, I will be upgrading very soon- I only got that one to get the system going/)
 

metallica5456

Andrew
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What drivers specifically did you install so far? Did you install something called Chipset?
 

Phorcys

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I cannot physically install it though, the usb ports disengage as soon as windows 10 boots
 

metallica5456

Andrew
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Ok then I would recommend doing a fresh install then. The VERY FIRST THING TO INSTALL after you install the Windows, is the file I linked. If you DON'T install the chipset drivers FIRST, you will have issues with other drivers and software.
 

Phorcys

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I've just attempted to reinstall windows but the usb issue persists through. My kB and mouse disengage so I cannot select any options for reinstallation
 

metallica5456

Andrew
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Ok if they aren't working on the install screen you have bad usb ports most likely. Are they plugged into the front header or the motherboard's rear ports?
 

Phorcys

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M/B rear ports- they work fine in bios and are recognised in bios though
 

metallica5456

Andrew
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Ok...good point. That means its DEFINITELY a software issue. How are you trying to reinstall Windows? With a CD/DVD or with a USB drive? Sometimes it's best to use an actual DVD to reinstall vs the USB media, as sometimes the USB media doesn't work correctly.
 

Phorcys

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I'm using a USB, I don't have a disk drive.. without being facetious though, I still wouldn't be able to use my keyboard and mouse due to them also being USB
 

Phorcys

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Out of curiosity is there any way I can force a driver install over bios?
 

metallica5456

Andrew
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No. Its a windows driver and cannot be installed from within the BIOS. What you might could try, at this point I don't think you have anything to lose, is to do a factory defaults reset of the bios settings.

When you access BIOS you should see an option on one of the screens/pages to reset the BIOS. Make sure after the reset you go back in and set the time and date BEFORE loading Windows.
 

Phorcys

Thread Starter
Joined
Jun 13, 2017
Messages
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have just done a physical and a hard reset of the bios, the same issue persists :/ I have even attempted to load windows onto an alternative hard drive but couldn't get past the same usb issue.. it's as if as soon as the bios closes the usb's no longer exist
 
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