Hi,
I have a new (built) computer with windows 10 installed and am unable to get one of my software to run correctly.
The software is called Notebook and is from Smart Technology.
This software worked perfectly on windows 7.
Smart Technology claims that one of the drivers is not installing and told me that I had to make a change in the registry to get the driver to install.
I am hoping that someone here can give me the instruction on how to make these changes.
I have an email from Smart Technology that describes the problem better:
We have received the dump file you sent earlier.
As reported you have a Windows computer connected to the SP524 - there is no touch/pen function; The status light is blinking green,
- When the status is blinking green; this means that the proper drivers are not being loaded
- There is something from with the computer that is not letting the driver to load
- Using the System Logged Events (from the dump file you sent); if you filter the log using
Errors:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-45JNQMG\Steven SID (S-1-5-21-2458494811-3364235433-1497442963-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
An attempt to configure the input mode of a multitouch device failed.
A pointer device has no information about the monitor it is attached to.
A pointer device has no information about the monitor it is attached to.
Thank you,
Steven
I have a new (built) computer with windows 10 installed and am unable to get one of my software to run correctly.
The software is called Notebook and is from Smart Technology.
This software worked perfectly on windows 7.
Smart Technology claims that one of the drivers is not installing and told me that I had to make a change in the registry to get the driver to install.
I am hoping that someone here can give me the instruction on how to make these changes.
I have an email from Smart Technology that describes the problem better:
We have received the dump file you sent earlier.
As reported you have a Windows computer connected to the SP524 - there is no touch/pen function; The status light is blinking green,
- When the status is blinking green; this means that the proper drivers are not being loaded
- There is something from with the computer that is not letting the driver to load
- Using the System Logged Events (from the dump file you sent); if you filter the log using
Errors:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-45JNQMG\Steven SID (S-1-5-21-2458494811-3364235433-1497442963-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
An attempt to configure the input mode of a multitouch device failed.
A pointer device has no information about the monitor it is attached to.
A pointer device has no information about the monitor it is attached to.
Thank you,
Steven