Driver will not install on windows 10

[Jomo101]

The scan came out fine.

The sites did not help either.

Thanks so much for trying!

 

[Goddess-Bastet]

I’m out of options.
If the manufacturer can’t help with instructions then I can’t suggest what to do.

 

[Jomo101]

I’m out of options.
If the manufacturer can’t help with instructions then I can’t suggest what to do.

Smart Technology walked away from this problem once they realized that the problem was my computer and not their product.
Thanks for your help!

 

[Goddess-Bastet]

I suspect the device isn’t Windows 10 compatible tbh even though they say it is.
What’s the full model No?
If this is software only & doesn’t come with any hardware which version are you running?

 

[Goddess-Bastet]

This page gIves a list of files/reg entries which require whitelisting under your router &/or antivirus software. Have you done this:
http://downloads.smarttech.com/medi...book/notebook19/specs/nbbasicversionspecs.pdf
One of which is Google analytics which may be blocked by adblocking software/extension.

 

[crjdriver]

I tend to think it is an incompatibility with your system, win10, and the software. Since it installed without issue on my system.
About the only thing I can think of is to create a virtual machine running win7 [since it ran under win7] Install the software on the virtual machine.
Other than that, I think you are pretty much out of options.

 

[Jomo101]

I tend to think it is an incompatibility with your system, win10, and the software. Since it installed without issue on my system.
About the only thing I can think of is to create a virtual machine running win7 [since it ran under win7] Install the software on the virtual machine.
Other than that, I think you are pretty much out of options.

The Smart Notebook installed on my computer 'without an issue' as well. When you open Notebook, which I can do, there is a driver that is suppose to install (or maybe this driver should always be on) and that is the driver that is giving me the problem. Unless you have a smart monitor I am not sure if you can tell if the driver installed correctly.

The version of Notebook that I am using (and I did try other versions) is 19.0.4069.2 and the driver is 12.14.314.0

It is funny that you mentioned using a virtual machine as I installed one with windows 7 yesterday and it seemed to install correctly. I was able to install firefox so clearly I do have internet. However, amazingly I can't install the Notebook software (I can download it). I will call Smart Tech tomorrow (hopefully they will be open.

Happy Holidays