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Driver_IRQL error

Discussion in 'Windows XP' started by friebe13, Dec 2, 2011.

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  1. friebe13

    friebe13 Thread Starter

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    OK, having a couple issues with one of our computers at work.

    First is this message:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL. We haven't downloaded any hardware or software to my knowledge.

    Next, on the same computer we are unable to do a defrag and we can't download any updates from Windows.

    Sounds like it's kind of messed up, eh?

    Any help would be appreciated.

    Shane
     
  2. TekTime

    TekTime

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    In my experience that error is often related to some kind of hardware issue.

    What operating system is your work computer using? That bit of information will be helpful in figuring
    out what could be causing the problem.
     
  3. friebe13

    friebe13 Thread Starter

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    Windows XP
     
  4. TekTime

    TekTime

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    Have you scanned the computer for viruses, trojans and other malware recently, using a good--currently updated antivirus program?
     
  5. friebe13

    friebe13 Thread Starter

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    I have. No such luck.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  7. friebe13

    friebe13 Thread Starter

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    Please find minidump.
     

    Attached Files:

  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    PROCESS_NAME: googleearth.exe
    Probably caused by afd.sys - which is a Windows file.

    afd.sys Windows process - What is it?
    http://www.file.net/process/afd.sys.html

    Do you use GoogleEarth.?

    Check Device Manager
    Click Start button>run>type
    devmgmt.msc

    Check for any yellow exclamation marks.
    A driver may need updating.
    Could be your network card!
     
  9. friebe13

    friebe13 Thread Starter

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    Did the Device Manager and didn't see any yellow exclamation marks. Do I need to get this afd.sys file? If so, how? Should I delete Google Earth?
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump report linked it to Google Earth and afd.sys.
    But afd.sys is usually linked to networking - no yellow exclamation marks in device manager against networking?
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    PROCESS_NAME: googleearth.exe

    I'd remove the above and see if that stops the Blue Screen.
     
  12. friebe13

    friebe13 Thread Starter

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    Positive. No exclamation.
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    I'd remove googleearth.exe and see if that helps.

    When do you get the blue screen?
     
  14. friebe13

    friebe13 Thread Starter

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    we come in of a morning and it's on the screen. Does the fact that I can't run a de-frag give any additional clues?
     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Defrag not connected to the blue screen.
    More importantly - Windows updates - what happens when you try and update?
     
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