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DriverRestore

Discussion in 'Virus & Other Malware Removal' started by enialreve, Mar 30, 2015.

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  1. enialreve

    enialreve Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    3
    Hi I'm not that Tech Savvy but I have removed this Driver Restore but a message keeps popping up on my computer:


    (DriverRestore has encountered a critical error and will need to close, We are sorry for the inconvenience)


    I have tried reinstalling and then go to control panel to programs and uninstalling again it seems to uninstall but this annoying message keeps appearing
     

    Attached Files:

  2. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Hello and welcome to TSG,

    Follow the instructions in the following link to show hidden files:

    http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

    Next,

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on Adwcleaner.exe to run the tool.
    • Click on Scan
    • Once the scan is done, click on the Clean button. <<<--- Ensure this option is completed
    • You will get a prompt asking to close all programs. Click OK.
    • Click OK again to reboot your computer.
    • A text file will open after the restart. Please post the content of that logfile in your reply.
    • You can also find the logfile at C:\AdwCleaner[Sn].txt. Where n in the scan reference number

    Next,

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    Next,

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    Let me see those logs in your next reply.....

    Thanks,

    Kevin...
     
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