Drivers Struggle

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Supertecho

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Dec 2, 2011
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A few days ago a friend of mine asked me for help with his laptop (Toshiba Satellite E105-S1402, using Windows Vista). After switching it on, it would stay forever with the "Please Wait" screen, then showed a black screen and the mouse pointer. Strangely, after Ctrl+Alt+Sup the normal options screen would come up, offering Task Manager, Shut Down, etc. I tried every trick on my book, every single one. Unfortunately my friend doesn't have a Bootable CD for Windows Vista, and for some reason after pressing F8 in order to do a System Restore using the Toshiba Recovery partition, the "Repair Option" was not available. After days of trying different things I ended up installing Windows 7 in the C: partition, formatting it first.
This brought me some more issues to solve, including that the Touch pad mouse doesn't work, the back lit keyboard stopped working as well.
My first thought was that it could be a Driver problem, so I tried updating it using the windows utility, which didn't work. I also tried a Toshiba recomended utility which scans your computer and offers to update all drivers, used it, still didn't work. This utility doesn't even mention the backlit keyboard, neither does the Toshiba support webpage.

At this point I would like to ask three questions:

Is there a way to restore this computer to factory settings now? How can I access the Toshiba System Volume (Recovery Partition)?

What can I do about the mouse?

How do I get the backlit keyboard to work? According to what I know, just pressing Fn Z should do the trick, but it doesnt... and it's not phisically broken, since it worked during the various restarts during Windows install.

I'd also like to apologize for the lenght of this post, it's my firstone and I'm not sure how this is done.

Any help would be greately appreciated.

Thanks!
 

Triple6

Rob
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52,933
You can order the DVD recovery media from Toshiba, that will properly restore the system with all the software and drivers it needs.
 

Triple6

Rob
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Of course, the purpose of the recovery discs is to restore it to the original operating system, it doesn't care what O/S, if any, is on there now.
 

Supertecho

Thread Starter
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OK I'll do that... Sorry to keep bothering but there wouldn't be any other way at this point, would it..?
 

Triple6

Rob
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Did you already purchase this copy of Windows 7?
 

SUEOHIO

SUE
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Jan 30, 2007
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3,754
What does not exactly mean?If you get recovery cds/dvds they have to be what the computer came with originally.If you want to put windows 7 in there instead it has to be a legal and legit copy with a valid COA sticker. You cant just download one because it wont activate.
 

Supertecho

Thread Starter
Joined
Dec 2, 2011
Messages
7
On the Recovery CD: According to my friend, the computer didn't come with one and he didn't create one, I have not ordered it yet, since we do not live in the US despite the fact the laptop was purchased there.

Not exactly means I didn't purchase it, and it did activate.

Thanks Sue.
 

Triple6

Rob
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Dec 26, 2002
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52,933
So if you didn't purchase it then do I assume its a pirated copy? If so then we can't help you or your friend beyond telling the both of you to do the correct thing and purchasing the correct recovery media for the laptop - it'll also fix the driver/software problems too.
 

Supertecho

Thread Starter
Joined
Dec 2, 2011
Messages
7
Exactly what I suggested in the first place, but he's a bit unwilling to do so because he only uses that computer for IE, since there are a few webpages his Mac won't open. He purchased this computer in the US, however neither of us live there, which is a bit of a hassle when requesting the Recovery media from Toshiba... We'll see how we figure that one out. In the meantime, thanks for all your help and support. Apologies for the counterfeit copy, in some places outside the US it's a bit challenging to follow the right path, always. :)
 

Triple6

Rob
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Right and wrong are universal.

In any case, since you openly admit its counterfeit we can no longer continue with this thread as per forum rules.
 
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