1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Dropping Internet

Discussion in 'Networking' started by pamtech, Oct 27, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. pamtech

    pamtech Thread Starter

    Joined:
    Nov 5, 2009
    Messages:
    10
    Our new HP Dm4 (Windows 7) frequently drops its internet connection but stays connected to the wireless network. Access to the internet will become slow and then finally disappear. The connection can only be revived by turning the laptop wifi off and then on, or rebooting the modem and router.
    The internet does not drop when wired to an Ethernet port on the router.
    I am using a Belkin N+ router (F5D8235-4 v2000) with the latest firmware (3/11). My 3-year old Vista machine and iPad have no problem at all. I did have a similar problem with the iPad when I bought it earlier this year, but the problem disappeared when Belkin released new firmware.
    Hoping someone might have a suggestion – thanks!
     
  2. jat421

    jat421

    Joined:
    Jun 14, 2008
    Messages:
    63
    Try changing the channel on your router. There might be some other device talking on the same channel.
     
  3. pamtech

    pamtech Thread Starter

    Joined:
    Nov 5, 2009
    Messages:
    10
    Thanks for your reply jat421. I'll give that a try, though I'm not sure that's the issue. My other laptop and iPad work fine.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,816
    First Name:
    Terry
    Make sure you have the latest wireless driver--from HP's web site if the adapter is integrated.

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector. (If you are not fond of making random changes take a look at this output before deciding on a channel change.)

    And show for when you have internet access via wireless and for when it has been lost ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1024360

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice