DSL Nightmare!!!

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theacemarker

Thread Starter
Joined
Sep 17, 2003
Messages
1
I subscribed to SBC DSL 2 months back.Intial 4 weeks was quite OK eventhough the download speeds were nasty. But one evening after some severe thunderstorms my DSL line went nuts. I couldn't get connected to DSL from then on.

SBC shipped me a Speedstream 5100 DSL modem and the following was the modem status :

Power LED : Steady Green
Ethernet LED : No Light
DSL LED : Steady Green
Activity LED : No Light

And the LAN icon shows a redscross over it and a message " a network cable is unplugged ". So at the begining I thought my integrated laptop NIC got fried up and called up SBC DSL support . They ran me through a farce like change ends of Ethernet cable ..or restart the modem or reboot & reinstall updated Ethernet driver . I tried everything and at the got frustrated and bought a new ethernet Adapter which uses USB port tried to connect again with the DSL. But again its the same deal....nothing worked. I called up SBC support again and they finally said something wrong with my system and they cant help.

So I would appreciate if anyone who had a similar experience can shoot me a few words of advice.

- John

System Specifications :

WinXp
Speedstream 5100 modem


View information about my PC

--------------------------------------------------------------------------------


Operating System
Microsoft Windows XP Home Edition
Version 5.1.2600


Processor
Intel(R) Pentium(R) 4 CPU 2.40GHz
Version x86 Family 15 Model 2 Stepping 7
Speed 2392 MHz
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
Once you verify your NIC and cable are correct, it's time to get tough with the clods at SBC. You're sure you're using the correct cable, not a crossover cable? Do you have a friend or a laptop to test the connection to the modem?
 
Joined
Sep 18, 2003
Messages
14
If it started happening after storms you should get your line checked
Alot of people have had problems with their dsl due to line quality and then the isp puts it on the customer
 
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