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DSL Nightmare!!!

Discussion in 'Networking' started by theacemarker, Sep 17, 2003.

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  1. theacemarker

    theacemarker Thread Starter

    Sep 17, 2003
    I subscribed to SBC DSL 2 months back.Intial 4 weeks was quite OK eventhough the download speeds were nasty. But one evening after some severe thunderstorms my DSL line went nuts. I couldn't get connected to DSL from then on.

    SBC shipped me a Speedstream 5100 DSL modem and the following was the modem status :

    Power LED : Steady Green
    Ethernet LED : No Light
    DSL LED : Steady Green
    Activity LED : No Light

    And the LAN icon shows a redscross over it and a message " a network cable is unplugged ". So at the begining I thought my integrated laptop NIC got fried up and called up SBC DSL support . They ran me through a farce like change ends of Ethernet cable ..or restart the modem or reboot & reinstall updated Ethernet driver . I tried everything and at the got frustrated and bought a new ethernet Adapter which uses USB port tried to connect again with the DSL. But again its the same deal....nothing worked. I called up SBC support again and they finally said something wrong with my system and they cant help.

    So I would appreciate if anyone who had a similar experience can shoot me a few words of advice.

    - John

    System Specifications :

    Speedstream 5100 modem

    View information about my PC


    Operating System
    Microsoft Windows XP Home Edition
    Version 5.1.2600

    Intel(R) Pentium(R) 4 CPU 2.40GHz
    Version x86 Family 15 Model 2 Stepping 7
    Speed 2392 MHz
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Once you verify your NIC and cable are correct, it's time to get tough with the clods at SBC. You're sure you're using the correct cable, not a crossover cable? Do you have a friend or a laptop to test the connection to the modem?
  3. kellnz


    Sep 18, 2003
    If it started happening after storms you should get your line checked
    Alot of people have had problems with their dsl due to line quality and then the isp puts it on the customer
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