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DSL problem downloading stalls SBC Yahoo

Discussion in 'Networking' started by jameso321, Sep 2, 2004.

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  1. jameso321

    jameso321 Thread Starter

    Joined:
    Jun 26, 2002
    Messages:
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    I am a tech and I was working on my friends computer.


    He is using SBC Yahoo DSL in Connecticut.

    His computer has been nuked yesterday and I did a complete new setup for him for software.

    His DSL has not worked correctly for a few months now as it stalls on downloads.

    Basically if you somewhere like download.com to get something like Adaware, the download starts and at some point it will stop. If you are lucky, in 30 minutes or so it may start back up and finish the download.

    I tested his system on my home network which is driven by Cable and it works like a dream. I tested it before I nuked it and after I nuked it.


    The technical support staff for SBC Yahoo is pretty typical as they constantly dont want to help and its pulling teath to get them to check other things besides the computer itself.

    1. Computer was nuked and tested with my Cable modem network - works great.

    2. We replaced the network cable at his house that goes to the DSL modem just in case there was a bad cable. I have a $600 lan cable tester and both the cables were tested and passed.

    3. SBC Yahoo DSL support just gives us a hard time at this point


    DSL Hardware: Speadstream 5100
    part number # 060-E142-A01



    Any thoughts?



    jameso
     
  2. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
    2,243
    open a cmd window do tracert www.yahoo.com tell me what you get and is there a router on this setup ?
     
  3. jameso321

    jameso321 Thread Starter

    Joined:
    Jun 26, 2002
    Messages:
    176
    No router involved on this particular setup.


    I will go over there today and get the results of the tracert to yahoo.com


    Thanks,


    jameso
     
  4. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
    2,243
    ok I wait for the results also make sure that there are filters on all the telephones on the house as that can be one of the cause.
     
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