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DSL Problems

Discussion in 'Web & Email' started by Bill P, Feb 3, 2007.

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  1. Bill P

    Bill P Thread Starter

    Joined:
    Jan 12, 2003
    Messages:
    724
    I have a question about my DSL connection. Once and awhile I will click on a web page and nothing happens. I can close out my browser and try to go back in and the connection is gone. I tried to get to my E Mail and can't. After a couple of minutes it will re-connect. How can I determine if it is my DSL provider on my end? I am on BellSouth DSL.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can you describe all the kit you use to connect - ie a router or just a modem - make and models etc

    when its working - try the folowing and post results

    then when it stops - repeat and post the results again

    ipconfig /all

    TWO Methods to do that - some people have problems with ONE----

    ONE ---------------------------------
    start
    run
    cmd
    ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    TWO -----------------------------------------------

    Start, Run, CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


    NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

    ------------------------------------------------
    try ping the name and then the IP see below

    start
    run
    cmd

    C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


    C:\Documents and Settings\wayne>ping google.com
    C:\Documents and Settings\wayne>ping 64.233.187.99
     
  3. Bill P

    Bill P Thread Starter

    Joined:
    Jan 12, 2003
    Messages:
    724
    I tried both methods and a black box popped up for a slit second. How do I get to the note pad to copy.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    the CMD - should keep the blackbox on the screen ?

    I assume you had windows XP

    if its win98 - then use command instead of cmd
     
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