DSL Problems

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Bill P

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Joined
Jan 12, 2003
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724
I have a question about my DSL connection. Once and awhile I will click on a web page and nothing happens. I can close out my browser and try to go back in and the connection is gone. I tried to get to my E Mail and can't. After a couple of minutes it will re-connect. How can I determine if it is my DSL provider on my end? I am on BellSouth DSL.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
can you describe all the kit you use to connect - ie a router or just a modem - make and models etc

when its working - try the folowing and post results

then when it stops - repeat and post the results again

ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

------------------------------------------------
try ping the name and then the IP see below

start
run
cmd

C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


C:\Documents and Settings\wayne>ping google.com
Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=120ms TTL=243
Reply from 64.233.187.99: bytes=32 time=107ms TTL=243
Reply from 64.233.187.99: bytes=32 time=102ms TTL=243
Reply from 64.233.187.99: bytes=32 time=101ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 120ms, Average = 107ms

C:\Documents and Settings\wayne>ping 64.233.187.991
Ping request could not find host 64.233.187.991. Please check the name and try a
gain.
C:\Documents and Settings\wayne>ping 64.233.187.99
Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=116ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=111ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 116ms, Average = 113ms

C:\Documents and Settings\wayne>
 

Bill P

Thread Starter
Joined
Jan 12, 2003
Messages
724
I tried both methods and a black box popped up for a slit second. How do I get to the note pad to copy.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
the CMD - should keep the blackbox on the screen ?

I assume you had windows XP

if its win98 - then use command instead of cmd
 
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