DSL stopped working

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bluecast

Thread Starter
Joined
Aug 11, 2003
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221
Some person I know is a total computer-newbie and they installed DSL yesterday.

It was working fine until today.

In like 10 minutes I'm about to go to their house which is like.. what.. 40 minutes away? They use Windows 2000 Professional (No service packs, since they don't know about it), hmm..
That's about all I know about this.

Some help would be appreciated if at all, since I never used DSL before or know what it is.. I know it stands for Digital Subscriber Line though..
 

dai

Joined
Mar 6, 2003
Messages
11,198
if they are using a router reset it if just a modem reset it if no reset button on the modem pull the power plug to reset and reboot the computer
 
Joined
Mar 27, 2002
Messages
8,460
there's a few different things that could be going on with this one.

Can the system "PING" out and get replies?
do certain applications like Yahoo Messenger or AIM work but can't surf?

Make sure you run AdAware or Spybot to remove the garbage, then if still no good, then run HiJackThis and post the list here.

The PC may have fallen victim to a browser Hijacker as well.


Good Luck!

ST
 

bluecast

Thread Starter
Joined
Aug 11, 2003
Messages
221
I got it working.. Seems that they forgot to open EnterNet 300 and log in.. Gees, 1 hour drive for nothing.. At least I ate some good food though hehe :D
 
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