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Dual Monitor Set-up Help

Discussion in 'Hardware' started by EliLovesComputers, Apr 1, 2019.

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  1. EliLovesComputers

    EliLovesComputers Thread Starter

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    Apr 1, 2019
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    I am attempting to replicate my work-place desk set up at home. I have a dual monitor standing desk that has 2 Viewsonic VA2232wm's and I have all the chords to connect it to my Microsoft Surface.

    The problem: only one of the Viewsonic screens turns on at a time. And it switches off. If I disconnect one of the DVI cables and reconnect it, it switches the screen that is off/on. Moreover, I can tell by looking at the display settings on my surface that it recognizes both monitors.

    Does anyone have an explanation/solution to this problem? Most threads I have seen point to an issue with the chords. However, considering that both monitors work but not at the same time, I do not think this is a chord issue.
     
  2. Oddba11

    Oddba11

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    Jim
    Are you using the Surface with dual monitors are work? Surface model #?

    I've not used a Surface, but like a laptop, it's possible that it doesn't support than many monitors.
     
  3. EliLovesComputers

    EliLovesComputers Thread Starter

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    I am using a Microsoft surface pro 6 and I use it with 2 ViewSonic monitors (VG2449) at work.
     
  4. Oddba11

    Oddba11

    Joined:
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    First Name:
    Jim
    Is the Surface being connected the same as it is at work? (ie: are the cables being connected to the Surface or is a dock being used). My HP laptop provided by work will only allow a single monitor to be directly connected, but on a dock, I can connect three, for example.

    Otherwise, try changing the cables between monitors (this will verify the cables are good). Try swapping the monitors between cables (this will verify the monitors are both good).
     
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