Dual Monitors

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Jazz1984

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Mar 7, 2020
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Can someone please help me with my second monitor. It works fine but I want to be able to work between the two. My computer won't detech the second monitor.
 

Jazz1984

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20200228101156.000000-300
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 5450
Hard Drives: C: 460 GB (423 GB Free);
Motherboard: Hewlett-Packard 339A, s/n 2UA3260YTF
System: Hewlett-Packard, ver HPQOEM - 1072009, s/n 2UA3260YTF
Antivirus: Windows Defender, Enabled and Updated
 

managed

Allan
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Is the 2nd monitor listed under Monitors in Device manager ? If not you could have a hardware problem, most likely the Graphics card which is about 10 years old.

I would check you have the latest drivers for that graphics card (it's about 10 years old so there may not be a newer driver).
Also check the graphics settings in Windows and in AMD Catalyst if you have it. You need to deselect 'Duplicate' displays.

(HP are updating their website so I can't check your particular computer there yet.)
 

Couriant

James
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https://www2.ati.com/drivers/amd-catalyst-15.7.1-win10-64bit.exe here is the most updated (2015... ) for your machine with Windows 10. HP themselves do not advertise them as they are not supporting this machine for Windows 10.

Updating / reinstalling drivers may kick it into gear, but if not, it may be a hardware issue. And of course, make sure the cabling is nicely connected and secured.
 
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