DUN Broken

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mwda

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Apr 9, 2004
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I have a bad problem. We where logging on to our ISP fine for a long time then they went to a new server requiring a new username. At first it seemed that we where not set up correctly. We would log on and DUN would report that it checked the username and password and then we would get what seemed like a connect, that is we would see the two computers in the lower right had corner of our desktop but when we tried to use email or surf the web we would only get "Server could not be found". The connect rate as reported by DUN was good (48000). We have tried everything. We went to a new ISP. We installed a new modem. We reinstall DUN according to the info posted at the MS web site. We talked to two Tech supports (our old ISP and our new ISP) and USRobotics Tech Support. Our last communication with the new ISP, the Tech support said that DUN was broken and the only way to fix it was to reinstall "Windows" on a newly formatted HD. I find this hard to accept. We did try to reinstall "Windows" starting the installation from with in Windows with no luck. Does any one know about this problem? Does any one have any Ideas on how this could happen? The tech support said that DUN would brake after so many years.

Any help would be appreciated
Marshall
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,154
What version of Windows are you using?

Have you tried reinstalling Windows over itself? Make sure that it reinstalls in C:\WINDOWS and not anywhere else.
 

mwda

Thread Starter
Joined
Apr 9, 2004
Messages
5
Thank you very much for your response

We are using Win98SE. Yes as I said we tried reinstalling with Windows up and running but it did not solve the problem, though we where able to get a reinstall.

Any help would be appreciated
Marshall
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,154
A Windows 98SE reinstall should have reinstalled Dial-Up Networking. Double-click MY COMPUTER and see if a Dial-Up Networking folder is present there. If not, open the ADD/REMOVE PROGRAM window, then click the WINDOWS SETUP tab. Check the list of programs in there and see if Dial-Up Networking is checked. If it is not checked, check it, then allow it to be installed. Insert the Windows 98SE CD when prompted to so the installation can complete.

You might also want to download and install the Dial-Up Networking 1.4 upgrade. You can get it from here. Make sure to select the link for Windows 98SE.
 

mwda

Thread Starter
Joined
Apr 9, 2004
Messages
5
I wish to thank all those that helped. We did get the problem solved though we may still have some problems due to our efforts to reinstall Windows.

The solution might be of interest to some.

I went to
http://www.modem-help.co.uk/modbrok3.html

to find out how to do
Ping 127.0.0.1
that told us
"Transmit Failed, Error Code 10091"

Which after a search with Google for the error code we found this
http://support.microsoft.com/default.aspx?kbid=302861
An MS page with the interesting title of
"Cannot Connect With ISP, Ping Returns Error 10091"

Once we followed the instructions on this web page and reinstalled DUN we where able to connect.
Note:
The reinstall of DUN was not the long one but the short one that is just deselecting it in "Windows Setup" and then rebooting then reselecting it. The reinstall of DUN created all the programs in "Networks" that we use namely "Microsoft Family log on", "Dial up Adapter" and "TCP/IP".

I know their are a lot of people who reinstalled Windows to solve this problem as was suggested by the Tech support we talked to. I am sure that this MS page could solve a lot more problems then just "Error 10091". I do not understand why a reinstall of DUN as Microsoft describes it does not include the steps described on the above MS page.

Again thank your for your help
Marshall
 
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