I do not know if I have a hardware problem or a driver/software problem.
This is the inboard DVD burner in one of our Dell Optiplex 780m towers.
I have successfully burned numerous DVD+R, DVD-R, and various CD with nary a hitch; then, all of a sudden, it will fail, either before even starting, or after writing maybe ten percent of the files to the DVD.
Since I could not get this resolved, I have been successfully burning the needed DVDs, fifteen of them, on one of our other identical DELL machines, via our network.
On the problem machine, during my first attempt, I popped in a DVD-R, went through the various steps, and it said it was burning the disk and should finish in three minutes; there is just a bit over 3 GB of image files to be burned.
I left it to it's chore and left the room for a few minutes; when I returned, there was no evidence that the DVD burner had ever done anything, no "mission accomplished" window, no noise, nothing.
I let it soak quite a while and decided something was amiss, at which point I attempted to open the DVD tray; the tray would not open, nor did I get any warnings telling me why.
I finally restarted the machine, after which the tray did open.
I tried another disk; and, this time, it wrote maybe ten percent of the files and all of the folders, then quit and said the files could not be written to the disk.
When I put the first failed disk in a different machine, it accepted it as a blank disk, but then refused to write to it.
The other machine has been burning the disks without a hitch.
Has my DVD burner gone bad or do I have a software problem ?
Device Mgmt says it is a TSST Corp DVD + - RW TS-H653H
Thanks.
This is the inboard DVD burner in one of our Dell Optiplex 780m towers.
I have successfully burned numerous DVD+R, DVD-R, and various CD with nary a hitch; then, all of a sudden, it will fail, either before even starting, or after writing maybe ten percent of the files to the DVD.
Since I could not get this resolved, I have been successfully burning the needed DVDs, fifteen of them, on one of our other identical DELL machines, via our network.
On the problem machine, during my first attempt, I popped in a DVD-R, went through the various steps, and it said it was burning the disk and should finish in three minutes; there is just a bit over 3 GB of image files to be burned.
I left it to it's chore and left the room for a few minutes; when I returned, there was no evidence that the DVD burner had ever done anything, no "mission accomplished" window, no noise, nothing.
I let it soak quite a while and decided something was amiss, at which point I attempted to open the DVD tray; the tray would not open, nor did I get any warnings telling me why.
I finally restarted the machine, after which the tray did open.
I tried another disk; and, this time, it wrote maybe ten percent of the files and all of the folders, then quit and said the files could not be written to the disk.
When I put the first failed disk in a different machine, it accepted it as a blank disk, but then refused to write to it.
The other machine has been burning the disks without a hitch.
Has my DVD burner gone bad or do I have a software problem ?
Device Mgmt says it is a TSST Corp DVD + - RW TS-H653H
Thanks.