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DVD/CD-ROM does not recognize DVDs

Discussion in 'Hardware' started by David Cohen, Dec 28, 2004.

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  1. David Cohen

    David Cohen Thread Starter

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    Dec 28, 2004
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    Please help - the tech support people where I bought my computer (Ibuypower) gave up.

    The problem: My NU DVDRW DDW=061 DVD/CD-ROM, while recognizing data disks and audio CDs and able to burn copies of both, does not even recognize the presence of a DVD in the drive.

    When I put a DVD in the drive and check in my computer in the correct location, nothing shows up.

    When I put a DVD in the drive my Power DVD states that the disk in the drive is in an unsupported format, and my Windows Media Playwer and my Real Player state that the there is no disk in the drive.

    I unplugged and replugged in my DVD Drive (its a built in). This had no effect (nor did it change my ability to play CD audio.

    I looked at the properties of the drive and all my programs are enabled to read DVD and all other media formats.

    It stumped the tech support guys after 3 hours.

    Any ideas?

    Thanks

    David
     
  2. Muddling

    Muddling

    Joined:
    Aug 23, 2003
    Messages:
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    I have a similar problem with a Plextor DVD rw and sorry but I haven't got it solved yet. I know your pain. Did you get yours working?
     
  3. Scorpio500w

    Scorpio500w

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    Dec 30, 2004
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    Hi mi name's Dave ok i had this problem b4 an a lot of ppl well what i did wus restore my windows! But be wanred if you dont know how to reinstall a windows dont try it, there must be some other way!
     
  4. David Cohen

    David Cohen Thread Starter

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    What do you mean by "restore my windows"? Do you mean reminstall windows? THat seems extreme.

    Still haven't figured it out yet.

    David
     
  5. SHO95

    SHO95

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    Jan 1, 2005
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    how about restoring windows to a date you know that the dvd was working properly?
     
  6. SHO95

    SHO95

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    Do you got windows xp?
     
  7. SHO95

    SHO95

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    If so then just got to start then help and support the click on system restore.

    A calender will pop up and ask you to what date would you like to restore your system.
    if the dvd was working properly like last month just pick a day of the month. I would pick like the first of the month. Make sure you back up first. After its done and if you do not like what happen after the system restore you could tell it to return system the way it is today before the you did the restore.
     
  8. Scorpio500w

    Scorpio500w

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    Ok what widows is your computer? Usually Factory computers have their own system restore cd's that came when u bought the pc, if this is a custom pc (Build) you should get the Windows XP OEM version and reinstall windows, thats the fastest not easiest but if its an emergancy thats what i would suggest, or also try reinstalling software drivers, try goin to your cd drive's home page and troubleshoot, try to change ur drive from master to slave or slave to master, or suggest on cable select, or disconect drive and uninstall drivers then hook it back up and fully install the software, this is not a hard drill when u have back up ideas! Try it and tell me what goes on
    Dave...
     
  9. David Cohen

    David Cohen Thread Starter

    Joined:
    Dec 28, 2004
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    HI all and thanks for your advice.
    My windows is Windows XP Professional. My problem is that after purchasing my computer I never had the opportunity to test my DVD (I never had the need for the past few months) so only now I found out that it does not work. I am unsure that a system restore will do anything since I have no proof that my DVD drive EVER worked.
     
  10. otoe1

    otoe1

    Joined:
    Apr 24, 2001
    Messages:
    324
    If you purchased the complete system with the dvd included, then the tech support should have replaced the dvd for you....no questions asked.

    You may need to locate the dvd manufacturer web site and do a 'firmware' upgrade for said dvd.

    Which will be a better alternitive to a re-install or system restore on your puter.

    Good luck.
     
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