DVD/CD Rom drivers wont read disk.

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shygirluv

Thread Starter
Joined
Nov 29, 2011
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6
Hi i ned help with this DvD/CD rom drive i have no idea why it wont read disk. I have factory reset it to original state twice. I just got rid of viruses through AVG before i reset it. If anyone can help me i would greatly appricate it . i will reply with any info you may need i posted another post with my comp files and sofwear info.
 

flavallee

Frank
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Joined
May 12, 2002
Messages
83,148
If you've done a complete system recovery and reverted that computer back to its original factory condition and the DVD/CD drive still isn't reading discs, it's not an infection issue. The CD/DVD drive probably needs to be replaced.

Since the CD/DVD drive isn't reading discs, I have to assume that you used the computer's built-in partition to do a system recovery.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,148
Doing a system recovery in that computer had nothing to do with the CD/DVD drive not working. It probably needs to be replaced. They do go bad - more often in laptops than in desktops.

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shygirluv

Thread Starter
Joined
Nov 29, 2011
Messages
6
ok thank u so much i can let my cousin know. are they easy to install? or does she need to take it to a shop/ how much does this usually cost/
im sorry i ask so many questions but thank you for helping
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,148
Depending on whether that computer is a desktop or a laptop/notebook and how experienced your cousin is with replacing parts will determine how easy or difficult it is and how much it'll cost to replace the optical drive.

Most people aren't experienced in doing that and just take the computer to a shop.

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(Moving to Hardware.)
 
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