DVD Drive absent on my CD/DVD player

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jeannecaboche

Thread Starter
Joined
Apr 10, 2010
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Hi,

My computer fell down about a month ago and I had to reinstall Vista because it wouldn't work anymore. However that seemed to be impossible. I then managed to install Windows XP which worked fine apart from the fact that my DVD/CD player did not read my DVDs anymore.
I have now managed to install W7 with an external DVD player but my internal DVD player is still only working for CDs.
I read that removing Upper and Lower filters from regedit would solve the problem but although I followed the right "path" I have been unable to find them, they never seem to have been created.
I also tried removing the ATA channel from IDE controllers in the device manager, but without any success.
In the device manager my dvd/cd drive is under the name of HL-DT-ST DVDRAM GSA-T40N ATA Device. When I right click on it on go into Properties and Details, the only "thing" in the Value box is "CD-ROM Drive". This means I am missing the DVD Drive right?
I have already tried downloading it from the Toshiba Support (I was told to download the Firmware Update), but when I do so my computer says that it was not able to create the files and the firmware shows
Extracting S0076410.154
Cannot create S0076410.154
Extracting S0076411.154
Cannot create S0076411.154
Extracting TD08TBT.exe
Cannot create TD08TBT.exe

So there, that's my whole problem. I would really appreciate it if you could help me.
I was told that maybe my DVD player was broken but if that was the case, how come it can read CDs?
Thank you
 
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