1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

DVD drive doesn't recognize Alienware Respawn DVD with Windows 7 on

Discussion in 'Hardware' started by erpatre, May 2, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. erpatre

    erpatre Thread Starter

    Joined:
    May 2, 2010
    Messages:
    5
    Hi there,

    I have Alienware m15x, which I purchased in November 2009. Recently I planned to format my HDD and install everything back again using included Alienware Respawn disc with Windows 7 x64 bit on.

    The problems started at the very beginning. I mean, computer can't recognize this disc. It doesn't see it even inserted. I found some very small circle way scratches on the disc (never used, first time opened the cd cover).

    Tried to reboot couple of times, with no effect, so I tried to copy this disc on other computer which detected and read this disc correctly. Copied disc inserted to my Alienware. At the first time, it showed me this disc blank, available to burn. After reboot showed this disc kind of correctly. Showed in Windows Explorer disc content. Then I reboot comp again, but didn't manage to boot disc. Windows launched and tried to read this disc. Since then, at all times it finds it blank disc, available to burn.

    After all, I was going to try update firmware of the DVD drive. Downloaded from Dell site. App showed me that I have D500 fw, while the latest is D800. So I launched app to update it, but every time I try to do it program seems to freeze and doing nothing, while Task Manager shows it running. During this operation I get the following message:

    "The firmware update process of this company is organized so that the entire upgrade process is completed after the PC is automatically rebooted. Therefore do not off the PC power supply by force while the upgrade is in process"

    So I left it, but nothing happened for next 3 hours. When observed no activity I rebooted by myself. Firmware stood still with the old one.

    I am running Windows 7 x64, originally installed by Alienware. My disc drive is called: TSSTcorp DVD+-RW TS-T633C. No special programs running in the background, besides Kaspersy Internet Security 2010, Virtual CD ver. 10.x and Skype.

    So my questions are:

    1) Why can't I read this disc correctly, while other normal discs such as game discs, DVD-Video and many others are recognized correctly?

    2) Why doesn't it update my firmware?

    3) What I have to do to solve it? (Kind of obvious question ;) )
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    Does it read all other discs? If so then you need to contact Dell/Alienware for a replacement disc.

    As for the firmware, make sure to right click on it before running and choose to "Run as Administrator".

    The issue could also be the result of the Virtual CD software you say you are running.
     
  3. erpatre

    erpatre Thread Starter

    Joined:
    May 2, 2010
    Messages:
    5
    I managed to fix firmware update problem, but still didn't help with the disc. You think that I should turn to Dell for disc replacement? I have copied it, and seems to run on all other computers besides my Alienware. Temporary I uninstalled Virtual CD app. Seems, that it read all other discs.
     
  4. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    If its a newer system then if they do not replace the disc then maybe they can give you some suggestions.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/920687

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice