dvd drive missing

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cgoree

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Feb 7, 2013
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Hello I have a Gateway 17.3"LCD Windows 8 Pentium, 4GB RAM 500GB HDD Laptop, I went to play a dvd the other day and it wouldn't play so when I went to "computer" to see if I could start it that way and my dvd drive wasnt there I tried different kinds of cd's and dvd's just to make sure but only my "drive c" is showing.
cgoree
 

TerryNet

Terry
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Does it sound like it "spins up" when you insert a CD or DVD?

Does it appear in Device Manager?
 

cgoree

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Feb 7, 2013
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Yes the dvd spins up when I load it and yes it shows in the device manager also this is the message that was under the "general" when I clicked on it. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
 
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