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dvd drive missing

Discussion in 'Windows 8' started by cgoree, Feb 7, 2013.

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  1. cgoree

    cgoree Thread Starter

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    Hello I have a Gateway 17.3"LCD Windows 8 Pentium, 4GB RAM 500GB HDD Laptop, I went to play a dvd the other day and it wouldn't play so when I went to "computer" to see if I could start it that way and my dvd drive wasnt there I tried different kinds of cd's and dvd's just to make sure but only my "drive c" is showing.
    cgoree
     
  2. TerryNet

    TerryNet Moderator

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    Does it sound like it "spins up" when you insert a CD or DVD?

    Does it appear in Device Manager?
     
  3. cgoree

    cgoree Thread Starter

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    Yes the dvd spins up when I load it and yes it shows in the device manager also this is the message that was under the "general" when I clicked on it. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
     
  4. TerryNet

    TerryNet Moderator

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    How To Fix Code 19 Errors may be a big help. I've seen a number of threads where #3 in that article has fixed problems with optical drives.
     
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