DVD Drive not reading Discs issue.

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hariprasanth

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Joined
Nov 25, 2011
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Hi techies, I have an issue with my computer. The problem is I have two DVD Combo drives. Both of them are not working unfortunately. The drives will take the CD/DVD in but doesn't read anything. When I called a professional he informed me the computer is outdated and I need to update . So I took his advice and updated the MOBO and processor. I kept the other components as it is. After upgrading the drives were working fine. Then all of a sudden I have the same issues again. This time atleast I want to check with the great minds here to see if I can get a help. Lemme tell you I am no noob when it comes to computers but not an geek too. I know how to execute the solution you guys are gonna give me. Here is my config.

OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Pentium(R) Dual-Core CPU E5700 @ 3.00GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2047 Mb
Graphics Card: NVIDIA GeForce 8400 GS (Microsoft Corporation - WDDM v1.1), 512 Mb
Hard Drives: 1x500GB SATA @7200rpm , 1x250GB SATA @7200rpm
Motherboard: ASUSTeK Computer INC., P5G41T-M LX
Antivirus: Norton Internet Security, Updated and Enabled
Optical Drives:
1 x HL-DT-ST DVDRAM GH24NS70 ATA Device - SATA
1 x HL-DT-ST DVD-RAM GSA-H55N ATA Device - IDE

To give you heads up I have Googled the issue and found some so called solutions but nothing worked for me.
1. Changing the Link State Power Management settings.
2. There are no upper and lower filters so I couldn't do anything more.
3. Uninstalling and reinstalling the drivers.

I am hoping somebody can help me out. If I haven't included enough information here plz forgive my ignorance and let me know what I need to include I will provide as soon as I find out.

Thanks in advance for your help :)
 
Joined
May 7, 2011
Messages
14,142
If you boot into the Bios are both the CD/DVD drives displayed in the boot order?

If you go into Disk Management are both of them shown there?

Do both the drives show in Device Manager?
 
Joined
May 7, 2011
Messages
14,142
I appreciate you have checked for filters but this guide is geared to your problem. The filter problem is the only one I can think of that would suddenly stop the drives from reading discs so it may be worth a double check. Follow the links within the guide for your specific OS and problem.

CD/DVD drive, Problems caused by filters

If that does not help, disconnect the data and power cables from both drives, go into Device Manager and uninstall both the drives and then reboot. Shut down the PC and connect just one of the drives and boot up, see if it is detected everywhere and you should also see on screen at boot up that it has detected new hardware and is loading the drivers. Try a disc and see what happens.
 
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