My computer registers both my DVD and DVD-RW drives in the device manager/control panel, but I cannot use them. The device manager reports this for both drives: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) I'm unsure what to do. I tried re-installing and the check for solution button, but the issue still persists. I would greatly appreciate some advice or assistance on what t odo.