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DVD drive reads DVDs but not CDs

Discussion in 'Multimedia' started by marjorieng, Mar 3, 2008.

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  1. marjorieng

    marjorieng Thread Starter

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    Hi I just got a new Acer Intel Core 2 Quad Q6600 2.40GHz Media Center Computer (AM5630-E5300A). The DVD burner works fine with DVDs but it doesnt respond to any audio or software CDs. There is no error message at all and the computer does not hang. Anything I can do to fix this problem? According to the spec the optical drive is 16X DVD+/-RW. I dont know the model of the DVD burner. Thanks for help.
     
  2. marjorieng

    marjorieng Thread Starter

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    Hi I'd like to provide more info for diagnosis.

    1. The contents of the CD do not appear in Windows Explorer.

    2. It looks to me that the computer keeps scanning the CD forever. It does not hang as I can eject the CD or switch to other windows. It just does not respond to the CD.

    3.I have no problems with DVDs.

    Thanks for help.
     
  3. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    You could have gotten a new computer with a bad optical drive. There are separate laser pickup assemblies for DVDs and CDs inside the drive and the CD section could be bad. Any chance you can take the computer back to the store for an exchange?
     
  4. marjorieng

    marjorieng Thread Starter

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    I got it at Futureshop 10 days ago. I wonder if they can only change the optical drive for me. They said that I have to return everything to factory state if I want to return it.
     
  5. Elvandil

    Elvandil

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    I have had this happen to a couple LiteOn drives and I can tell you that nothing, cross-flashing, reprogramming, or even moving it to a different machine, will restore that ability. The drive should be replaced before you go insane like I did trying to fix it.
     
  6. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    Looks like they allow you 14 days on computer returns.You may need to decide pretty quick if you want to return it for replacement or refund.
    http://www.futureshop.ca/informationcentre/EN/retailpolicies.asp?logon=&langid=EN#02

    You would need to ask them about getting the computer repaired vs. just replacing the entire computer. They may not have a replacement drive available or they may not want to deal with Acer for an in warranty repair.

    Check the owner's manual for the computer. There may be factory recovery software on the hard drive to return the computer to fresh from the factory state. You will loose any saved documents and installed programs.
     
  7. marjorieng

    marjorieng Thread Starter

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    Thanks for all your advise. Is it due to a defective DVD burner or other hardware problem? Can I just buy a new DVD burner and replace it? The 14-day return period has just passed and the computer did not come with user manual or recovery software on the hard drive. I dont want to go through the hassle of replacing a desktop anyway. I am not a gamer. All I want is playing aduio CDs while working on the computer. Sometimes I may need to burn a few CDs. Is replacing the DVD burner the most convenient and easy way to fix the problem? Thanks for help.
     
  8. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    Found your computer listed here:
    http://www.futureshop.ca/catalog/pr...angid=EN&sku_id=0665000FS10096855&catid=10607

    As you had mentioned, the optical drive is listed as "16X DVD+/-RW". I am almost ready to believe that it may be DVD drive only but find it difficult to believe that any computer sold with an optical drive these days would not have a combination DVD/CD burner.

    In any case, you should be able to replace the existing optical drive with a drive that can both read and burn DVDs and CDs. Such a replacement drive would probably not have the curved front to match the current drive. You need to confirm if the current optical drive has the older and still fairly common IDE/ATA interface or the newer Serial-ATA (SATA) interface. If the computer has a free external 5.25 inch expansion bay you may be able to add a new optical drive while keeping the old one.
     
  9. wtxcowboy

    wtxcowboy

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    why not visit futureshop's website & ask ur ?'s in their forums? i'm sure someone might have a good answer :D
     
  10. marjorieng

    marjorieng Thread Starter

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    i've already posted question on futureshop's website and sent email to Acer but no response yet. the optical drive of my computer is a Super-Multi drive. does it mean that it should read and burn both cds and dvds? sorry i dont know much about computer and that's why i would rather buy a new dvd burner if it will fix the problem. it's easier to have a friend to install the dvd burner for me. i totally have no idea how to restore the computer to its factory state.
     
  11. wtxcowboy

    wtxcowboy

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    i think ur drive is 4 dvd only. buy a new combo & install, they're not expensive :D
     
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