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DVD drive shown as CD ROM in Device manager - not working!

Discussion in 'Hardware' started by gbbg, Apr 16, 2014.

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  1. gbbg

    gbbg Thread Starter

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    Greetings all!

    The DVD RW drive on my HP Pavilion dv9700 series (9920us) is not working. Please find the relevant details below:

    1. The drive is Model TS-L632N/HPMH - I think this is Toshiba?
    2. It's detected in My Computer as HD-DVD ROM.
    3. When I try to play a CD/DVD, the light comes on and spins but then shows "Please insert a disk into HD DVD-ROM Drive (F:).
    4. The Device Manager detects it as a CD ROM and obviously the Windows generic driver doesn't work. The Device Manager picks it up as an "Unknown Device" and is shown as "NCB XYB09 QNKX SCSI CdRom Drive".

    The driver is not available on the HP site, so tried the regedit option. I believe I deleted all the strings associated with the driver key!! Then tried the Microsoft tool, which must have installed the generic driver which causes the DVD drive to be recognised as a CD ROM instead. I tried the sfc /scannow as well and it shows that there are corrupt files, which could not be fixed. The laptop works well otherwise.

    Please help! Where can I find the driver for the drive? How can I go about fixing this issue?
     
  2. Nick005

    Nick005

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    Which operating system is it running? If its running 7-8 you could try letting windows update find the drivers, or right click on the device in device manager and select trouble shooting and let it run.
     
  3. gbbg

    gbbg Thread Starter

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    The laptop is using Vista Home Premium 64-bit
     
  4. Nick005

    Nick005

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  5. gbbg

    gbbg Thread Starter

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  6. Nick005

    Nick005

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    Then maybe you could opening the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.

    sfc /scannow ( note that there is a space between sfc and the / )

    Let the process complete, then type exit and hit enter.

    Next, from the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD-RW Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
     
  7. Nick005

    Nick005

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    I hope this helped��
     
  8. gbbg

    gbbg Thread Starter

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    The SFC scan showed the following message "Windows Resource Protection found corrupt files but was unable to fix some of them". How can I fix this?
     
  9. Nick005

    Nick005

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