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DVD Drive won't open (Locked)

Discussion in 'Hardware' started by dry_bones, Jul 8, 2010.

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  1. dry_bones

    dry_bones Thread Starter

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    Hi guys. I have 2 PC's. PC1 has 2 DVD Drives & PC2 has 1 DVD Drive. PC2's DVD will not open for me, the light flashes for a bit, but then nothing. I took a DVD Drive from PC1 & put it into PC2; same issue with that Drive which makes me think it's not a Drive issue in itself. Here's the really weird part. I swapped the Drives back & now a previously good Drive from PC1 exhibits the same symptoms as the first Drive from PC2. I have tried removing software and upper/lower filters, checking cables, swapping power plugs, firmware upgrades, Bios upgrades, etc. I tried all the stuff I read to try from other forums with 'not opening drives'. The second Drive from PC1 (which never saw PC2 opens BUT spits disks out after closing). The only clue I have so far is from IsoBuster which told me that 'another application has locked the drive (possibly UDF packet software like InCD, etc)' pressing OK told me that it could force open the drive (I smiled). But it wasn't to be. 'Unexpected error and Retry exhausted''Device reported Error code : 04/53/00'. The only thing I can think of is when I had to manually power-down PC2 because it froze during a game; with the game DVD inside, & that somehow the game has locked the Drive & locks any other Drives connected to that hardware location on the primary IDE. I need HELP PLEASE. Perhaps a groovy little program that will unlock the Drives or a manual edit. Thanks.
     
  2. BenTechMac

    BenTechMac

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    are they locked in BIOS or safe mode?
     
  3. dry_bones

    dry_bones Thread Starter

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    Thanks for replying Ben. They are locked in all modes. Even if I put them into another PC. I'm not very happy about this.
     
  4. BenTechMac

    BenTechMac

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    Theres two programs ive found
    Cd Locker
    and CDROM Watchdog.

    Both can lock drives.

    Not sure if that helps.
     
  5. dry_bones

    dry_bones Thread Starter

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    Thanks Ben, I looked into those but they lock the use of drives or forbid disks that the user 'locks' in order to perhaps prevent kids from playing games when they should be doing homework. I really need something that can delve into the hardware & 'UN-lock' a drive that is locked by an application/program that has seized control of the drive & won't give it up until it's broken off. Anyone know if clearing a CMOS chip may help? (for instance) Cheers. I'd love to put 'Solved' on this one.
     
  6. BenTechMac

    BenTechMac

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    Hiii :)

    If you could get hold of the firmware for each drive.. and flash it.. that might (should) work :)
     
  7. dry_bones

    dry_bones Thread Starter

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    Thanks again Ben, but I tried that (I have the last made firmwares for all 3 drives). The most promising thing was IsoBuster (see 1st post). It looked like it was going to force open the drive. I can open the drive through the 'hole' but then it doesn't recognise the disk after I push it closed.
     
  8. BenTechMac

    BenTechMac

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    Could you confirm they are all IDE?
     
  9. dry_bones

    dry_bones Thread Starter

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    Thanks Ben, I've always had IDE CDROM/DVDROM Drives (Haven't made the move to SATA yet)
    Here is a good amount of information below to try to pre-empt some more config-type questions. Cheers.

    Symptom: Two DVD Drives whose lights flash when eject is pressed but they fail to open.
    Models: HL-DT-ST DVDRAM GSA-4160B (Master on Secondary IDE) & HP DVD Writer 640b (Slave on Secondary IDE)

    Note: I have now moved both Drives into PC1 which is NOT the PC where the problem began (this is PC2).
    HL-DT-ST DVDRAM GSA-4160B exhibited the same problem when I moved it into PC2 to replace HP DVD Writer 640b.
    I do not want to put another DVD Drive into PC2 until I can rectify the issue(s) with these Drives.
    Windows & the Bios both recognise the Drives & report no errors under Device Manager (Windows XP Pro SP3).
    Neither Drive will open in Bios (same symptoms).
    Software wise; both drives appear to be installed correctly.

    Possibilities (relating to PC2):
    I was trying to UP my RAM around the time (I did encounter PC freezing)
    In dim light I may have placed the DVD Drives power cable incorrectly after swapping out power supply
    A game 'Dark Messiah - Might and Magic' was in Drive when PC2 froze (hard re-start performed (x3 approx))


    Things I tried:
    Opening drive in Bios/Safe mode
    DVD Firmware re-installs
    BIOS Upgrade
    emailing LG with error code 04/53/00 that Isobuster provided (they have not responded)
    Manually inserting a disc to see if it could detect it (it didn't)
    Trying Drive(s) individually on 'Master'
    Re-seating cables/power
    Checking jumpers
    Removing Infrarecorder (only burning software installed)
    Removed Upper & Lower Filters in registry - nothing changed. Note: 'no upper filters were present to begin with'


    Utilities I tried:

    XP_CD-DVD-Fix.exe - Description: Restore CD/DVD Drives to Explorer
    After restart, nothing changed

    Microsoft AutoPlay Repair Wizard
    Could not detect a problem, though it tried to

    Nero InfoTool
    Tells me that a tray is open when 'visually' it is not

    ASPI Driver
    Installed latest version but I don't have any ASPI Host Adapters

    Dr. Hardware (more of an info/benchmark tool)
    Didn't 'test' at the level I hoped - did not provide any clues or repair attempt

    Isobuster (very good program) (see 1st post).
    Gave Error Code 04/53/00 on LG Brand 'HL-DT-ST DVDRAM GSA-4160B' Drive
    ***DOES THE ERROR CODE 04/53/00 MEAN ANYTHING TO ANYONE OR HOW CAN I FIND OUT???***

    System Event Log Errors:

    Atapi
    The device, \Device\Ide\IdePort0, did not respond within the timeout period.
    0000: 0f 00 50 00 01 00 a4 00 ..P...¤.
    0008: 00 00 00 00 09 00 04 c0 .......À
    0010: 00 01 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 00 00 00 00 00 00 00 00 ........
    0030: 00 00 00 00 07 00 00 00 ........
    0038: 40 00 00 0e 00 00 01 00 @.......
    0040: ff 00 06 12 0c 00 00 00 ÿ.......
    0048: 00 00 00 00 0a 00 00 00 ........
    0050: 00 00 00 00 50 87 ea 82 ....P‡ê‚
    0058: 00 00 00 00 b0 87 b4 82 ....°‡´‚
    0060: 01 00 00 00 00 00 00 00 ........
    0068: 1b 00 00 00 03 00 00 00 ........
    0070: 00 00 00 00 00 00 00 00 ........

    Atapi
    The device, \Device\Ide\IdePort0, is not ready for access yet.
    0000: 0f 15 14 00 01 00 64 00 ......d.
    0008: 00 00 00 00 0f 00 04 c0 .......À
    0010: 03 01 00 00 a3 00 00 c0 ....£..À
    0018: 9b 0b 00 00 00 00 00 00 ›.......
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 00 00 00 00 00 00 00 00 ........
    0030: 00 00 00 00 00 00 00 00 ........
    0038: 07 00 00 00 ....

    CdRom
    The driver detected a controller error on \Device\CdRom0.
    0000: 0e 03 68 00 01 00 b8 00 ..h...¸.
    0008: 00 00 00 00 0b 00 04 c0 .......À
    0010: 01 01 00 00 00 00 00 00 ........
    0018: 00 00 00 00 08 48 02 00 .....H..
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 1e 12 03 00 00 00 00 00 ........
    0030: ff ff ff ff 02 00 00 00 ÿÿÿÿ....
    0038: 40 00 00 c4 02 00 00 00 @..Ä....
    0040: ff 00 06 12 0c 00 00 00 ÿ.......
    0048: 00 00 00 00 0a 00 00 00 ........
    0050: 00 00 00 00 18 26 2b 83 .....&+ƒ
    0058: 00 00 00 00 f8 87 fb 82 ....ø‡û‚
    0060: 01 00 00 00 00 00 00 00 ........
    0068: 1b 00 00 00 02 00 00 00 ........
    0070: 00 00 00 00 00 00 00 00 ........
    0078: 70 00 04 00 00 00 00 10 p.......
    0080: 02 00 00 00 53 00 00 00 ....S...
    0088: 00 00 00 00 00 00 00 00 ........

    Note: Windows XP 'System Event Viewer' is no longer reporting the above errors
     
  10. BenTechMac

    BenTechMac

    Joined:
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    Messages:
    303
    Hi again,

    You've pre-empted my reply to the question about it being IDE :)

    I think you may have done what you suspected with the power cable.. it's easily done...and i've done it myself a couple of times. (well maybe more than that.. )

    If you have SATA option on the board.. perhaps get one of those?

    If not. im pretty convinced by everything you have said it's down to the power cable.

    Did you do it whilst it was switched on? Did you see a spark?..

    Ben
     
  11. dry_bones

    dry_bones Thread Starter

    Joined:
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    Messages:
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    No spark as I recall. I would have definitely "O-Ohed" on that. It's a possibility, but I don't think I would have done it to both drives. I will keep trying & keep the thread posted for others future reference. Keep thinking guys; maybe a utility that can do for DVDROM drives that can be done for HDD's as there are heaps of those utilities for reading into the health, etc.

    ALSO, that error code that IsoBuster gave me. I'm very curious about that. If I find out that the jist of it means "It's STUFFED beyond repair", THEN i'll give up.
     
  12. dry_bones

    dry_bones Thread Starter

    Joined:
    May 22, 2007
    Messages:
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    Some other programs I tried (below)

    Express CD-Ejector
    cdromdisabler
    Cool Info FX
    HSLAB Force Down
    aaxDriveManager

    CDCheck
    D
    error;win32;The device is not ready. (code: 21);D:\
    critical;process;File/directory in setup window not found! (code: 2);D:\
    critical;process;Process aborted! (code: 3);
    E
    error;win32;The device is not ready. (code: 21);E:\
    critical;process;File/directory in setup window not found! (code: 2);E:\
    critical;process;Process aborted! (code: 3);

    BadCDDVDreader
    Process Lasso
    LockHunter
    Process Hacker

    Some of these were just completely irrelevant. I have taken the drives out for now & put in 2 older DVD drives. I will let the drives gather dust for at least 2 months, then i'll put one in & see what happens (maybe some bad data IN the drive will dissipate by then; Who knows)
     
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