DVD not recognized/Odd internal PC sounds

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LUIS39

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Aug 18, 2007
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
Processor Count: 2
RAM: 2038 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb
Hard Drives: C: Total - 70017 MB, Free - 59527 MB; D: Total - 6275 MB, Free - 3453 MB;
Motherboard: Dell Inc., 0HH807
Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled


I just installed a refurbished Dell OPTIPLEX 620 PC and it is working fine except for several things:

1. It totally failed to recognize my DVDs no matter how many tries.
2. It initially failed to recognize the printer software but it did eventually and the install was OK but accompanied by a continuous knocking sound.
3. The PC has a never-ending but soft internal sound akin to raindrops hitting a metal roof.

The reseller has only a telephone contact M-F in TEXAS, so I will calling them but I do not have high hopes for a resolution as they do not offer support and judging from the sloppy way in which they shipped >‘a shouldn’t have ‘ny hope a ‘tall<

Thanks
:cool:
 

LUIS39

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Joined
Aug 18, 2007
Messages
354
I'm not sure of anything but I bought it with a DVD/CDRW drive indicated. How do I verify that?
 
Joined
Jun 7, 2011
Messages
655
Generally, not always though, it will show DVD on the faceplate. If not then on the label that is on the drive. It would probably require removal to read. What does Device Manager & My Computer show it as? Often DVD drives will read CDs but not DVDs. The laser in the units has to refocus from one to the other. The DVD focus function can fail, leaving you with just a CD capability. Do you have another unit you can swap in for testing if needed?
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
354
The device manager under DVD / CD-ROM DRIVES shows HL-DT-ST-DVD+ - RW GWA4164B. I do have 2 other PCs but what can kind of test can be done? If the DVD focus function is failing, is it fixable?

Thanks
:cool:
 
Joined
Jun 7, 2011
Messages
655
Substituting a known working unit for one that's questionable. DVD/CD drives are cheap nowadays. You don't fix them. You replace.

Back to the Superbowl!
 
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