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DVD player won't play "InterActual"

Discussion in 'All Other Software' started by Biltin, Jul 11, 2004.

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  1. Biltin

    Biltin Thread Starter

    Joined:
    Jun 21, 2004
    Messages:
    35
    When clicking play to watch any of my dvd's i get the following message;

    "InterActual 2.0 Error: Playback failed due to a problem with the video subsystem. Lowering your screen resolution or color depth may fix the problem."

    it has been doing this for a month or so and i have no idea why it is saying this.

    does anyone know what i should do?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,961
    Hiya

    Take a look at this:

    Error PL4014: Playback failed due to an error with the audio subsystem - This error can occur if support for the DirectSound component of Microsoft DirectX® is either not available in, or not supported by, your audio card's drivers. To correct this problem it may be necessary to update either DirectX or your audio card's driver. This error can also occur in the InterActual software if your system has the Ulead DVD Player installed. This software apparently does not have DirectSound support in its DirectShow sound filters, so when our player attempts to use it to play a DVD then the error will occur. For information about DVD decoders that properly support Microsoft DirectShow functions, visit the "Buy A DVD Decoder" section on our main website.


    http://player.interactual.com/help/support/articles/0151.asp

    So, first of all, which version of DirectX are you running? Go to Run and type DXDIAG
    In the first tab will be the version.

    Also, what is your sound card?

    Control panel | System. Device Manager. Under Sound will be the name of the card. Then, rightclick and choose Properties, driver tab. Whats the version?

    Regards

    eddie
     
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