DVD/RW not recognized after W2K install

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marcopono

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While installing W2K Pro (daughter's w98 old Asus AV7 machine) I am asked for SP4 floppy which I don't have so I skip. Later it says a dll file related to network can't be found. I click ok. Then after install no optical drive is in device mgr. Of course I can't install more software at that point. I've never had this before so I'm stumped. DVD burner is showing up in bios. No other optical drives installed. Any help would be appreciated.
 
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If there is burning software installed -- remove that and later update it.



Since you don't have a "system restore" I would recommend you EXPORT (save) the keys in the registry editor before deleting them. They can be remerged to the registry with a double click if no improvement results. Use the regedit File > Export for that.

http://support.microsoft.com/kb/270008/

By the way -- if you look at the XP instructions link -- you will get clearer directions. If you need any clairifications just ask.

http://support.microsoft.com/kb/314060/EN-US/
 

marcopono

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Thanks for the quick response! OK, I have nothing installed (no nero/Roxio) because I just did a fresh install of w2k to a new HHD. Imediately after the install I have no optical drive recognized in Device Manager. No error messages except DURING the W2K install the w2k cd asked for service pack 4 on floppy. I don't know what I'm doing in registry items. Or do I just not understand your answer? Thanks, Ted
 
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The problem sometimes happens regardless of Roxio installs -- many things can cause it.

Follow the directions I gave here, but ignore the msconfig > System Restore directions (you don't have that)

Instead when selecting the key which you are going to edit, first click File > Export and save it.

http://forums.techguy.org/windows-nt-2000-xp/496789-solved-trying-load-disc.html#post3950306

Reboot and see if the device shows up in the Device Manager.

If it doesn't go to the Control Panel and select the Add Hardware wizard and have it search for devices.

What service pack level do you have currently installed?

You can download SP4 here:

http://www.microsoft.com/windows2000/downloads/servicepacks/default.mspx
 
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"Later it says a dll file related to network can't be found."
Did you unplug everything except mouse, keyboard and monitor?
 

marcopono

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Jan 12, 2007
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Rog, I located the HKEY & saved it however there was no upper or lower filters there. XPSP2, the only hardware I have plugged in is mouse, keyboard, video card & monitor.
 
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Ok, you say the device is not recognized in the Device Manager--if you run the Add Hardware wizard -- does it detect it?

Also do you want to download and install the sp4 setup? If you need a later service pack, that is what you should do.

By the way, how is this drive connected? Master or Slave? If you have it as slave, do you have the option of connecting it as Master on the secondary IDE?

And -- If you open the Device Manager and look at the IDE/ATA controllers -- do you see both IDEs there without problems?'
Can you see a device connected where the optical drive should be? Look at the Advanced settings -- if there is a device detected you should see the DMA mode in "current transfer mode". If no device is detected you will see "not applicable".

You can try uninstalling the IDE driver on which the Device should be connected -- and reboot.
 

marcopono

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No, it doesn't detect device in hardware wizard.

I know I can download SP4 but: #1 the W2k set up disk has it as SP4. My Computer says SP4.
#2 how can I load SP4 if I can't get the drive to work. Windows is asking for it on floppy while installing OS but that would be a lot of floppies? #3 I've never had this W2k setup disk ask me that before which is why I think it is related to the device not showing up. My gut feeling is that if I could give it what it wants I wouldn't have this problem but it's mostly just a hunch.

The drive is connected as Master by itself on the secondary. The HHD is Master by itself on the primary. Each on the end of cable.

Yes, both IDEs are there without problems. Also VIA Bus Master IDE Controller. No, the device is not there in Advanced settings. Says "not applicable"

Tried uninstalling the IDE driver and reboot. Still not showing.

When ever I reboot I get: The dynamic link library TXFAUX.DLL could not be found in the specified path: etc. (seems related to LOG IN.

SURE APPRECIATE YOUR TIME ON THIS!
 
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Well, tfaux.dll should be found in the location drive letter\winnt\system32

Where "drive letter" is your boot drive, normally 'c'

Do a search for it and copy it there.

I don't think this error is related to the drive detection though.

Does the drive show up in the disk manager?

run diskmgmt.msc

I'm at a loss to explain this unless there is some issue with the drive cabling, but then I wouldn't expect it to show up in the BIOS.
 

marcopono

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Jan 12, 2007
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Turns out I needed to update the bios. I took it from 1003 to 1011 & all is well. I should have known but I'm a little rusty. Thanks for all the help. Ted
 
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