1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

DVD suddenly no longer reads disks

Discussion in 'Hardware' started by Nemo2000, Oct 15, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. Nemo2000

    Nemo2000 Thread Starter

    Joined:
    Jul 5, 2006
    Messages:
    225
    I have an HP Pavillion laptop (about 4 years old) with Windows 10. The DVD drive has suddenly stopped recognising any disks, whether CD or DVD, data or video. It /seems/ that the system recognises the drive OK, but not the actual disks. So far I have:-

    1. Checked drivers for latest versions.
    2. Uninstalled drivers, rebooted to re-install drivers.
    3. Uninstalled drive, rebooted to reinstall drive.
    4. Physically removed drive, checked the connections, and reinserted.
    5. Checked and cleaned (carefully!) the read head transport to ensure that it moves OK. Even cleaned the laser head VERY carefully!!
    6. Following advice elsewhere on the web, edited a Registry key to remove UpperFilters and LowerFilters (but there were none) also added new ATAPI entry.
    None of this had any success.

    Running the inbuilt HP hardware diagnostics, every time I try the DVD read test it asks me to insert a disk despite there being one already in the drive. This leads me to suspect a hardware fault – either the drive can not read the disk correctly or it can not even register that a disk is present.

    Before I try to buy a replacement (I don’t really want to bother with a USB external drive), is there anything else that I could try?
     
  2. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    3,430
    What is the complete model number of the HP Pavillion laptop?

    If possible, what is the complete make and model number of the CD/DVD drive?
     
  3. Nemo2000

    Nemo2000 Thread Starter

    Joined:
    Jul 5, 2006
    Messages:
    225
    Model: HP Pavilion 17-f105na, Part No: K1Q78EA#ABU

    DVD Model: GU90N, Part No: 700577-6C3
     
  4. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    3,430
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1217876

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice