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dxdiag will not run

Discussion in 'Windows XP' started by triangles, Apr 21, 2011.

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  1. triangles

    triangles Thread Starter

    Apr 21, 2011
    I have an old PC with Windows XP, and my son cannot run many of his games, and I'm guessing malware/spyware damage. I know next to nothing about computers, but it appears to be a DX issue, and the first step in diagnosing the problem in all the stuff I've read is run "dxdiag," but I cannot, as I get the following message: Error: Could not find DXDIAGN.DLL. I've gone to Microsoft support, and successfully installed their: DirectX End-User Runtime
    The Microsoft DirectX® End-User Runtime provides updates to 9.0c and previous versions of DirectX — the core Windows® technology that drives high-speed multimedia and games on the PC.

    Unfortunately, I still cannot do a dxdiag, and am guessing that things are still jacked. Is there a (free?) way to correct this?

    Below is the TSG SysInfo:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x86 Family 15 Model 4 Stepping 4
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: Radeon X1950 Pro, 256 Mb
    Hard Drives: C: Total - 71484 MB, Free - 4630 MB;
    Motherboard: Dell Inc. , 0FJ030, A00, ..CN7082162HG02R.
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
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