1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

dxdiag will not run

Discussion in 'Windows XP' started by triangles, Apr 21, 2011.

Thread Status:
Not open for further replies.
  1. triangles

    triangles Thread Starter

    Joined:
    Apr 21, 2011
    Messages:
    1
    I have an old PC with Windows XP, and my son cannot run many of his games, and I'm guessing malware/spyware damage. I know next to nothing about computers, but it appears to be a DX issue, and the first step in diagnosing the problem in all the stuff I've read is run "dxdiag," but I cannot, as I get the following message: Error: Could not find DXDIAGN.DLL. I've gone to Microsoft support, and successfully installed their: DirectX End-User Runtime
    The Microsoft DirectX® End-User Runtime provides updates to 9.0c and previous versions of DirectX — the core Windows® technology that drives high-speed multimedia and games on the PC.

    Unfortunately, I still cannot do a dxdiag, and am guessing that things are still jacked. Is there a (free?) way to correct this?

    Below is the TSG SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x86 Family 15 Model 4 Stepping 4
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: Radeon X1950 Pro, 256 Mb
    Hard Drives: C: Total - 71484 MB, Free - 4630 MB;
    Motherboard: Dell Inc. , 0FJ030, A00, ..CN7082162HG02R.
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/992749

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice