E-mail Add Bk & Msg's Lost

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campco1

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Oct 29, 2001
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A friend's nephew visited his home yesterday and totally screwed up his Outlook Express. All we can figure he was trying to do was to retrieve his own e-mail on Uncle's computer. After Uncle went through TS at his ISP he ended up with a "brand new" e-mail account and and all of his address book and past messages were now gone!. Does anyone know if this can be restored by restoring his registry from just before the "nephew from hell" visited???

George
So. Calif.
 
Joined
Dec 2, 1998
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2,736
Hopefully, he just added a new Identity? What do you see if you go to File>Switch Identity or File>Manage Identities? Is there more than one listed? If not, post back...
 

campco1

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Oct 29, 2001
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3
His ISP had him recreate his main identity. We just looked into his identities and one of his older ones was still there but when he switches to it, his address book and messages are still missing. Can he restore via his rb000.cab files from just before the nephew did his handy work? I had him go into System Information and select Tools but there is no selection for "Internet Explorer Repair Tool" under there. He has 5.0 and I have 5.5 so I'm assuming it was an upgrade created in 5.5 and above.
 
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So either the nephew actually deleted the messages entirely (in which case there's no way to restore them that I'm aware of) or he just deleted the Identity and then tried to recreate it again to cover his tracks??? When an Identity is deleted, any messages that were still in the folders are not deleted - they are stored.
Go to C:\WINDOWS\Application Data\Identities\ - how many directories do you see? One of those may be his old messages, etc.
To see if there's anything in them, go to File>Import Messages. Choose Outlook Express 5 and then Import mail from an OE5 store directory. You'll need to Browse to choose a directory at c:\WINDOWS\Application Data\Identities\. Pick one and see what it finds. Repeat the steps until you've gone through all of the folders. Hopefully, you'll find his messages and, if you're lucky, the nephew's messages too! You will receive an error when you try to import from the Identity you are currently using - that is normal.
 

campco1

Thread Starter
Joined
Oct 29, 2001
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3
Thanks Angel we got it. Did a registry restore from DOS and chose a file dated before young nephew's visit and all is restored back to where it was. Also had him download IE 6.0 so he can upgrade from 5.0. Thank you again for your help.

George
So. Calif.
 
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