e-mail print gigantism

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bobbieellis

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Jun 17, 2001
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Three days ago, quite suddenly, when I printed an e-mail, the font size was extremely large. The problem continues. The only way I can correct this is to Save as... and then go through the trouble of putting it into the word processor. From there, it prints correctly. I can't correct the problem in my Outlook Express. I hope someone can get my print e-mail back to normal. Thanks.
 

eddie5659

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Mar 19, 2001
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37,475
Hiya

Is it just with Outlook Express in which the font is large or does it happen with other programs? Check with a document or a txt file. Also, what is the full name of the printer?

Regards

eddie
 

bobbieellis

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Jun 17, 2001
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Thanks for your interest. The large print is just when I print e-mail. I have a Compaq IJ750 printer and a Compaq Presario computer. My two, grown, computer-using children can't figure this one out.
 

eddie5659

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Hiya

Try this. Don't know if it'll work but it did for someone.

In an Internet Explorer window, go to View | Text Size. Change the font size to something smaller, say medium or smaller, and see if that helps.

I was going to see if you need an updated driver but if its only OE and not the entire PC, then your original should be okay.

Regards

eddie
 

bobbieellis

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Thanks, Eddie, but it didn't work. The only place in Outlook Express where the Text Size is not grayed is when I open an e-mail. I changed the text size to smallest and printed an e-mail and the same very large print resulted. Could this possibly be related to the fact that I am using 100% of my memory? Plan to upgrade tomorrow. Both PitStop and CDNet CatchUp say that I need to upgrade my memory. Will buy the largest available, 256 MB. (Currently have 64 MB.)
 

eddie5659

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Hiya

Did you look in Internet Explorer as well, not just Outlook Express? Also, you say you're using all your memory. Can you do me a favour: Go to Run and type MSINFO32. On the left choose Software Enviroment then Startup Programs. Copy/paste the list.

I think what you tried was this

Large or Small Font Printing Message from Outlook Express

But try the IE bit instead.

Regards

eddie
 

bobbieellis

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Jun 17, 2001
Messages
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eddie, here is that MSINFO32, etc., you requested--
ScanRegistry Registry (Machine Run) c:\windows\scanregw.exe /autorun
TaskMonitor Registry (Machine Run) c:\windows\taskmon.exe
LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SystemTray Registry (Machine Run) SysTray.Exe
EM_EXEC Registry (Machine Run) c:\mouse\system\em_exec.exe
IJ75P2PSERVER Registry (Machine Run) IJ75P2PS.EXE
AVG_CC Registry (Machine Run) C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup
CompaqPrinTray Registry (Machine Run) PrinTray.exe
PopUpKiller Registry (Machine Run) C:\PROGRAM FILES\POPUP KILLER\POPUPKILLER.EXE
FinePrint Dispatcher v4 Registry (Machine Run) C:\WINDOWS\SYSTEM\fpdisp4a.exe
Iomega Startup Options Registry (Machine Run) C:\Program Files\Iomega\Common\ImgStart.exe
Iomega Drive Icons Registry (Machine Run) C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
mdac_runonce Registry (Machine Run) C:\WINDOWS\SYSTEM\runonce.exe
RoboForm Registry (Machine Run) C:\Program Files\Siber Systems\AI RoboForm\RoboFormWatcher.exe
RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
CountrySelection Registry (Machine Run) pctptt.exe
PTSNOOP Registry (Machine Run) ptsnoop.exe
Avgserv9.exe Registry (Machine Service) C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe

Now, I do not know what all of these things are but I suppose you do. Do you have any comments on the above?

Congratulations! You fixed it! I did the above listing first. Then, I checked the text size in Internet Explorer. Somehow, the text size in Internet Explorer was dotted for Largest. Changed it to Medium and then went to Outlook Express and printed a text e-mail and all is back to normal. Thank you so very much. My husband refuses to read his e-mail and other information on the computer. So, I have to print everything for him. Was terribly wasteful when the print was so large. Pat yourself on the back. You deserve a wonderful week! Many, many thanks! :D
 

eddie5659

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Malware Specialist
Joined
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Glad the printing has worked. I'll go through the list then its bed for me:

ScanRegistry: scans your registry if ever you need to restore your system. Keep

TaskMonitor: The Task Monitor the disk-access patterns of programs when they are started and stores this information in log files in the Applog folder. Task Monitor also records the number of times you use a program. The Disk Defragmenter tool uses this information to optimize your hard disk so that programs that you use frequently are loaded faster. Not required - but can be useful

LoadPowerProfile: Power management specifics such as monitor shut-off, system standby, etc Keep

SystemTray: where your clock is. Keep

IJ75P2PSERVER:

AVG_CC: Antivirus. Keep

CompaqPrinTray: Puts printer icon in the System Tray. When this option is disabled you will no longer be able to access the Control Program or Printer Driver directly from your desktop but if unavailable via Start -> Programs,

PopUpKiller: Automatically closes pop-up windows in you browser - optional

FinePrint Dispatcher v4: FinePrint is a pseudo printer driver that intercepts normal single sided A4 jobs and turns them into double sided A5 booklets. Not needed

Iomega Startup Options: Used by Iomega drives. Available via Start -> Programs - not required

Iomega Drive Icons: Used by Iomega drives. Available via Start -> Programs - not required

mdac_runonce: Associated with Microsoft Data Access Components (MDAC). Sometimes left over after installation - not required. NOTE :- don't delete "runonce.exe".

RoboForm

RealTray: System Tray icon for RealPlayer. Not required. If you subsequently start RealPlayer manually it adds itself back to the start-up list. You can stop this from happening by right-clicking on the tray icon and disabling SmartCenter via Preferences

CountrySelection: Country selection for a PCtel HSP56 based modem. Often found in OEM (Dell,Compaq, HP, etc) systems for their modems included on the motherboard or as a separate card. Once you've set the modem up to the chosen country it's not required

PTSNOOP: Program installed with some modems that monitors the COM ports for the modem driver. It's not actually necessary for using your modem

Avgserv9.exe: antivirus. Keep

Okay, for the ones that you want to remove, go to Run and type MSCONFIG and go to the Startup tab. Uncheck all that you want to, apply and restart. If you are worried about any, then do each separately, restarting each time.

There were a couple I don't know, but will look it up for you. Upgrading your memory will be a good thing but this will free up some resources that are being used unnecessarily.

Regards

eddie
 
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