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E-mail receiving problem

Discussion in 'Earlier Versions of Windows' started by robyartist1, Nov 25, 2001.

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  1. robyartist1

    robyartist1 Thread Starter

    Joined:
    Nov 25, 2001
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    I cannot receive my messages in my e-mail. An error box comes up and says it's unable to logon to the server using secure password authentication. I never had this problem before. Help!
     
  2. Ratboy

    Ratboy

    Joined:
    Feb 12, 1999
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    robyartist1,

    If you are using Outlook Express, open it and go to Tools > Accounts > Mail.

    Highlight your email account and click on 'Properties' then the 'Servers' tab.

    Uncheck the 'Log on using Secure Password Authentication' box.

    Click 'OK' then click 'Close'.
     
  3. robyartist1

    robyartist1 Thread Starter

    Joined:
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    Ratboy,

    Thanks! That was my problem. But I couldn't get your message until I called my internet service; because I couldn't receive e-mails. He had me get rid of my Norton anti-virus protection and put them on for incoming mail. Then he realized that the item you mentioned was checked and told me to uncheck it. Now I don't know how to get the Norton anti-virus back to receiving my incoming mail. I don't remember what was exactly typed in the box. If you know the answer to this one I can at least receive your message now. Your answer was the problem, not what my internet provider told me to do. Thanks again!
     
  4. Ratboy

    Ratboy

    Joined:
    Feb 12, 1999
    Messages:
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    robyartist1,

    If I understood your last post correctly and you want to re-enable Norton's email protection, then do the following:

    Open OE and go to Tools > Accounts > Mail.

    Highlight your email account and click on 'Properties' then the 'Servers' tab.

    Change the 'Incoming Mail (POP3):' to 127.0.0.1

    Change the 'Account name:' to username/pop3.server.name

    Note: username will be your email id and pop3.server.name is your ISP's Incoming mail (POP3) server name.

    I've included a few links below that relate to your issue:

    Norton Antivirus Causes Outlook Express 6 to Stop Responding

    Cannot use Norton AntiVirus email protection with Internet service provider's email system

    I hope this helps.
     
  5. robyartist1

    robyartist1 Thread Starter

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