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e-mails returned

Discussion in 'Web & Email' started by greenstrat, Sep 25, 2003.

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  1. greenstrat

    greenstrat Thread Starter

    Joined:
    Jul 28, 2003
    Messages:
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    I have a problem with my e-mail.
    after recently changing my web hosting and therefore my DNS my wife is no longer able to send me e-mail. the address is the same; '[email protected]'
    After some time, she gets a return message that says,
    "address has permanent delivery errors".
    I can send to her, she can access my website.
    her mail is sent via Outlook and she has the same type of email '[email protected]'
    I was with Verisign before having them switching DNS to my new host. My wife is with Verisign.
    I recieve many e-mails everyday and dont know of anyone else that can't send to me but I am concerned that I may be missing some correspondance.
    anyone who understands this stuff feel free to advise.
    Thanks
    Todd
     
  2. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Then the problem must be with her address book or something to that effect. Have her delete you from the addy book then reload.

    Also is she able to email other addresses ?
     
  3. greenstrat

    greenstrat Thread Starter

    Joined:
    Jul 28, 2003
    Messages:
    41
    thanks for the idea,
    I figured it out on the phone with verisign.
    when they switched my DNS they de activated my e-mail.
    when I signed up with the new hosting service I used the same e-mail address.
    so if someone tried to send me e-mail that was from a (like my wife) their server said "that address does not exist" (because verisign deactivated it)
    If someone not from a Networksolutions/verisign host sent me mail it routed to my new host and, of course, no problem.
    Moral of the story is if you switch DNS and move your website and domain, and you want the same e-mail address at the new host, make sure the old host deletes you from their system servers rather than deactivating you from their system servers.

    Todd
     
  4. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Lesson learned..;)
     
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