Earphone mic not being detected

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James0811

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Joined
Dec 15, 2017
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My HyperX Cloud Earbuds mic is not being detected by my laptop but it is working. I can hear sounds out of it when I plug it in my laptop but it cannot detect its mic. I have tried updating all of my drivers. I tried looking for any hidden microphones but there isn't any. It works perfectly on my phone though, both earphones and its mic. Also, the hole where I plugged my earphones had the headset with a mic logo on it, so I know my laptop is compatible with headsets/earphones with a mic.

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home Single Language, 64 bit, Build 18363, Installed 20200311080949.000000+480
Processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 520, 1024 MB
Hard Drives: C: 930 GB (379 GB Free);
Motherboard: Acer AntMan_SK, ver V1.01, s/n NBGCP110026330E74A7600
System: Insyde Corp., ver ACRSYS - 0, s/n NXGCPSP0026330E74A7600
Antivirus: Kaspersky Anti-Virus, Enabled and Updated
 
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