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Easy Store External HD

Discussion in 'Hardware' started by faq2day, Dec 5, 2019.

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  1. faq2day

    faq2day Thread Starter

    Joined:
    Dec 5, 2019
    Messages:
    5
    Hi the issue I'm having is when I plug in my easy store external 2 tb hard drive my PC recognizes that it plugged in and if I go to control panel devices and printers its there but doesn't show up in this PC Devices and drives and is not assailable. Ironically the drive works fine in every other computer but my main computer. It is a windows 8.2 machine with an asus board with an i7 gen 4 processor with 16 gig of ram and also my cell phone does the same thing when plugged into my PC it is a Samsung Note 8 yet works fine in every other PC I own.
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,805
    First Name:
    Jim
    I assume you tried using different USB ports, both on the front panel and the rear panel?

    Open Device Manager, are there any devices with any yellow or red symbols?
     
  3. faq2day

    faq2day Thread Starter

    Joined:
    Dec 5, 2019
    Messages:
    5
    Greetings, yes I have tried them all and there are no errors in device manager. I also have an Alurtek external hard drive reader and drive transfer and when I plug that in with a hard drive in it it is recognized and is excusable. for some reason when I plug in my easy store it is recognized it is in devices and printers and does show up in USB devices to eject its just not in this PC where it shows drives that are excusable. My Samsung phone which is a note 8 does the same thing yet works fine in every other computer that I own. It has to be something weird in my operating system or settings just not sure what..... it shows up in device manager in list of drives also with no errors tried up dating drivers and it says best driver is already installed and device is working and disk management wont load if its plugged in but other wise loads fine.
     
    Last edited: Dec 6, 2019
  4. mh3330

    mh3330

    Joined:
    Dec 1, 2019
    Messages:
    35
    Hi,

    Your issue as I understand it

    Easy Store External HD:
    • Isn’t recognized as being accessible (drive letter)
    • Another external HD works
    • Easy Store shows in Devices and Printers and Eject Media
    • No exclamation errors in Device Manager
    • No updates for device in Device Manager, all up to date
    • **Disk Management won’t load when device is plugged in**
    Phone:
    • Isn’t recognized as being accessible, but works on other computers
    • No exclamation errors in Device Manager
    • No updates for device in Device Manager, all up to date
    Question:
    Under “Devices and Printers”, if you right-click the Easy Store device and select “Browse Files”, does anything show up?

    Note:
    In my opinion, the first focus should be a workaround for Disk Management not loading. This visibility is needed to see if it’s not getting a drive letter and/or is set to offline. Since it won’t open, try the following to gather more information about your device.

    Instructions:
    Attach device:
    • Attach only the “Easy Store” removable HD having the issue and give it a moment to initialize
    • Do not attach your phone (may have a separate issue)
    • Do not attach any other external drive
    Copy attached code (TSG_OS_Volume_Disk.txt):
    • Open the attached text file, select all text (Ctrl+A) and copy to your clipboard (Ctrl+C )
    • Close the text file
    Run code to gather information by opening an Administrator Command Prompt:
    • Click on Windows Button and type “CMD” (no quotes), but DO NOT click ENTER
    • (For Windows 7) Locate “cmd.exe” above, RIGHT-CLICK it and choose “Run as Administrator”
    • (For Windows 10) Over to the right click “Run as Administrator”
    (Note: In future posts, please utilize the "TSG System Information Utility" located here: https://forums.techguy.org/help/links/)
    • Enter Administrator password and/or click YES if prompted
    • When Command Prompt opens, RIGHT-CLICK anywhere inside it (select Paste if a list appears)
    • Wait a few seconds for it to complete (note location of file to attach to TSG forum)
    Attach captured configuration:
    • Return here and attach the file with the results
     

    Attached Files:

  5. faq2day

    faq2day Thread Starter

    Joined:
    Dec 5, 2019
    Messages:
    5
    Under “Devices and Printers”, if I right-click the Easy Store device the only options are Create Shortcut, Remove Device, Troubleshoot, and Properties
     
  6. mh3330

    mh3330

    Joined:
    Dec 1, 2019
    Messages:
    35
    Makes sense, just curious. There should be a couple more options. The option is not there because it can't see it, for the same reason as the drive letter not showing up. Try the rest of the steps under Instructions. If those steps can determine the disk status and volume, with Disk Management not working, perhaps a drive letter can be assigned from the command line.
     
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