1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Edge scrolling stopped working?

Discussion in 'Hardware' started by JamesKyle, Aug 15, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. JamesKyle

    JamesKyle Thread Starter

    Joined:
    Aug 15, 2015
    Messages:
    5
    Hi, I have an MSi laptop with an elan touchpad and recently the edge scrolling stopped working. I've upgraded the driver through windows and also installed it myself, I've rolled back the driver, I've tried to get into the options but no matter what I've tried they're greyed out and inaccessible. I even went into regedit to try and find some sort of settings, to no avail. I've recently upgraded to Windows 10, but for about a week I had no touchpad problems at all. I even went in and told windows not to upgrade drivers anymore. I've been trying to fix this for seven hours today and I'm so tired. I just want this fixed. Please anyone, help me.
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    15,526
    First Name:
    Liz
    I can neither confirm nor deny this: I've read posts by people who say as Win 10 updates, MS removes your "do not update drivers" selection.
    Do you know the date and version of the old working driver? If not, see if you can find it from the MSi site.
    Look at the current driver you are using. Does it match or has it again been updated against your wishes?
    If so, see if you can rollback.
     
  3. JamesKyle

    JamesKyle Thread Starter

    Joined:
    Aug 15, 2015
    Messages:
    5
    Unfortunately yes, it matches and has not been unwittingly updated as my computer restarts or even fifteen minutes later. Neither the new or old drivers appear to be making a difference. Is there anything else I can do?
     
  4. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    15,526
    First Name:
    Liz
    Unfortunately I did not find anything useful at the Elan site
    http://www.emc.com.tw/eng/st_tpn_sp.asp

    Look through MSi's site and see if there is software. The options for settings should not be grayed out.
     
  5. JamesKyle

    JamesKyle Thread Starter

    Joined:
    Aug 15, 2015
    Messages:
    5
    I've checked through MSi's website at your suggestion, but I can't find anything useful. It has a contact number, but I'm hoping only to use it as an absolute last resort.

    I live in Anchorage Alaska, does anyone know of a place nearby that could fix it for relatively cheap? I mean, I've been trying to fix my GPU troubles too, maybe I could kill two birds?
     
  6. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    10,689
    First Name:
    Allan
  7. JamesKyle

    JamesKyle Thread Starter

    Joined:
    Aug 15, 2015
    Messages:
    5
    Aww ): I hated windows 8. Thanks, I guess it's good to have an end, even if it kind of sucks. I'll try a couple more YouTube vids maybe.
     
  8. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    10,689
    First Name:
    Allan
    I would keep trying too, I only mentioned the downgrade as a last resort kind of thing.

    Just had a thought, can you do a System Restore to a time before the scrolling failed ?

    EDIT : Tell us what model laptop it is and I'll see if there's anything on MSI's website that might help.
     
  9. JamesKyle

    JamesKyle Thread Starter

    Joined:
    Aug 15, 2015
    Messages:
    5
    I think I have one from before I upgraded to 10, but I've never used it before and I'm not exactly sure how it works. I've got it on a thumb drive.
    I'm not at home right now, I want to say something like gtx 70? Or 750 or something? I'll check when I can.
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Edge scrolling stopped
  1. jayeliot
    Replies:
    1
    Views:
    165
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1153708

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice