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Either taskbar or desktop icons inaccessible (laptop)

Discussion in 'Windows XP' started by winsecure, Jan 31, 2007.

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  1. winsecure

    winsecure Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    2
    Either the taskbar on my laptop (2 user accounts [1 admin, 1 ltd.] + inactive Guest) doesn't respond on startup or the desktop (icons) doesn't (often I can get the taskbar to respond to the mouse by switching user accounts back and forth, but then I lose access to the desktop icons). This laptop is primarily used for playing dvd movies (WinDVD 3.1).

    Computer: Compaq Celeron 1.5 GHz, 256 Mb RAM
    OS: Win XP SP2

    Below is the current HjT file:

    Logfile of HijackThis v1.99.1
    Scan saved at 5:01:44 PM, on 1/30/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\System32\PackethSvc.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\WINDOWS\MSmedia.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Compaq\EAB\EabServr.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\WINDOWS\system32\spoolsvc.exe
    C:\PROGRA~1\Aveo\Attune\Updater1\Attunel.exe
    C:\Corel\Suite8\Programs\DAD8.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=searchfavweb&c=1c02&lc=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/yessentials_cq/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/yessentials_cq/defaults/su/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/yessentials_cq/defaults/sb/*http://www.yahoo.com/search/ie.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.compaq.com/2q00cpt/0409/kb1.asp
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [Cpqset] c:\compaq\cpqsetup\cpqset.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
    O4 - HKLM\..\Run: [Spooler SubSystem App] C:\WINDOWS\system32\spoolsvc.exe
    O4 - HKLM\..\Run: [Microsoft Info] C:\WINDOWS\msinfo32.exe
    O4 - HKCU\..\Run: [Attune Download] C:\PROGRA~1\Aveo\Attune\Updater1\Attunel.exe
    O4 - Global Startup: Corel Desktop Application Director 8.LNK = C:\Corel\Suite8\Programs\DAD8.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Advisor - {772B875D-8D83-4309-BA28-7F019630AB41} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1169491458696
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169491387373
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: MicroSoft Media Tools - Unknown owner - C:\WINDOWS\MSmedia.exe
    O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Go to the site below, and download the file from line 195

    "Restore Desktop Icons and Taskbar"

    http://www.kellys-korner-xp.com/regs_edits/xp_taskbar_desktop_fixall.vbs

    Since this a script that works in the Regisitry, you have to just double click the download and say Yes to
    "Do you want the information added to the Regisitry"

    If you have certain antivirus or other protective programs you may get an alert from them, but this script is not malicious, let it run.
     
  3. winsecure

    winsecure Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    2
    Thanks, Byteman, for providing the solution -- which gives access to the taskbar while working in the same session. However, the system probabilistically reverts to the "lost taskbar" mode between uses.

    Is there any way to make the changes 'permanent' (other than reloading windows)?
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, A "Repair Install" of XP should definitely fix this and it may be the only way, however it also means you have to do any Windows Updates again that did not come on your XP install... so, if you have a Service Pack 2 CD or the download, you can reinstall that after the Repair Install is done.

    One problem seen is if your computer came with only SP1, the Repair may not want to run, as it will tell you "The copy of Windows on your computer is newer than the one on the disk" or similar stuff...
    In that case, you must Uninstall Service Pack 2 before trying the Repair Install. (It uninstalls like a normal program, but does not completely, supposed to enough so that you can use your XP disc to reinstall Xp).
    If you will need to reinstall SP2, you can probably find a friend or someone who has downloaded the complete stand alone SP2 and can burn it onto a CD for you, that is legal and OK to do....
    And, last I looked the SP2 cds were still available from Microsoft website- they take about a week to get to you, that is what mine took to arrive here in NY State, USA.

    You probably do not want to do a Full Recovery, that is, wipe the drive of all files and start all over back at factory condition....if you do, that is also an option that you can do at any time.
    Recovery CDs work almost the same, and often you can reinstall XP without wiping everything else out.

    There are some other things to try> System File Checking tool
    Start > Run > type in just this:
    sfc /scannow

    (There is one space after the first c before the forward slash)

    That verifies the system files and may help with this problem...

    Then, the Recovery console, that checks the hard drive for file errors:

    Boot with the XP CD, at the first prompt for pressing a key...
    Press "R" to repair the copy of XP is what you want.

    If you press Enter it launches to reinstall a new copy in a variety of ways that can involve losing all data so be very careful.

    These below, may for some strange reason, also fix it:


    http://www.kellys-korner-xp.com/taskbarplus!.htm

    Get the whole utility click "Download Here" in blue....

    The utility comes up, in the first line, select "taskbar is missing"

    Run that fix and see if it is permanent.

    Then, there is #117 here,

    http://209.85.165.104/search?q=cach...taskbar+plus+restore&hl=en&ct=clnk&cd=2&gl=us
     
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