electricuting computer

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Dc19931

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Joined
Nov 22, 2019
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My computer shocks me like sends out burst of electricity and it only happens when plugged into charger dose amyone know any tools I cod use to figure out what the problem is I replaced the battery and charger and it still dose it and my computer is slow ans dell said that this isn't a safty hazard

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6049 Mb
Graphics Card: Intel(R) HD Graphics 4000, -2016 Mb
Hard Drives: C: 915 GB (867 GB Free);
Motherboard: Dell Inc., 0P1XMK
Antivirus: Windows Defender, Disabled
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,472
ans dell said that this isn't a safty hazard
Hi, what did Dell suggest that you do about this ''burst of electricity''?

The best advice we can give you is to get your pc checked by a qualified electrician at a computer shop as we have no way of knowing, if your pc is safe to use or not.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,513
You appear to have a Dell Latitude E6330 laptop which originally came with Windows 7 Professional 32/64-bit.
Is that correct?
What is the exact 7-character "service tag" number on it?

I seriously doubt your laptop gives you a serious shock when you touch it or use it.
If that much electricity was emitting from it, it would fry everything and be unusable.
I agree with Macboatmaster.
A qualified computer shop technician should examine it.

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