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elp View has encountered an unexpected problem

Discussion in 'All Other Software' started by mrl, Apr 5, 2015.

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  1. mrl

    mrl Thread Starter

    Joined:
    Aug 12, 2007
    Messages:
    338
    Hi
    I’m using Microsoft Home and Business 2010
    Windows 7 64 bit on a PC

    Hope this is the proper Forum :eek:

    I’m having a problem with the help icon
    When I click it in MS Office or Excel, I get the following:

    “Help View has encountered an unexpected problem and cannot continue”

    I’ve tried the following with no success

    I tried using the F1 key…error message

    In each program I went to the File tab and clicked on Help…error message

    I went to Uninstall and clicked on Repair …error message

    I went to APP DATA >>>LOCAL and deleted the Microsoft Help file
    And
    I went to PROGRAM DATA and deleted the Microsoft Help file

    After the deletions, I clicked on the help icon in Office and I got a box that the program is configuring the viewer, Then it tries to run it. Then the error message came up
    I then went to Excel. The error message came up
    I went back to both places that I deleted the help file and there is a new help file with the date and time that I tried to run the help viewer

    I did a complete scan using Norton Antivirus and tried again after repairing and then after deleting

    I ran adwcleaner and tried again after repairing and then after deleting

    I don’t know what else to do :confused:

    Mike
     
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