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Emachine ET-1331g-05w Factory Reset Error

Discussion in 'Windows 7' started by ddedrickson, Oct 6, 2012.

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  1. ddedrickson

    ddedrickson Thread Starter

    Joined:
    Oct 6, 2012
    Messages:
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    Hey Guys,

    I am hoping you can help me out. Recently I got malware on my computer and it has been reeking havoc! I got my ET1331g-05w from Walmart about 2 years ago, and it did not come with a boot disk out of the box (Had a chance to make one then but didn't...) I have backed up all my files and have been trying to do a Factory Reset but can't seem to get it to work. The Malware has made it so I cannot do a System Restore to an earlier date...

    When I try to use the Emachine Recovery Management tools, the second I hit the "Completely Restore System to Factory Default" button I get a pop-up stating "Hard drive configuration is not set to the factory default. Restore aborted"...

    When I try rebooting and hit Alt + F10 at the Manufacturers Logo it starts loading the System Recovery Tool, but stops and gives an error message stating "Napp_KM: napp7.exe error" and has error code: 0X 10054162 and prompts me to Abort...

    I can't seem to find a boot-able Emachine Windows 7 downloadable disk anywhere. I should note the computer is for the most part fully functional but slower than snot, and video game and video playback has become very choppy if not usable at all!

    I really don't want to go spend $100-$200 to get a new copy of Windows 7, I just want to get this dang thing reset to Factory Configuration.

    Any and ALL help is greatly appreciated!
     
  2. ddedrickson

    ddedrickson Thread Starter

    Joined:
    Oct 6, 2012
    Messages:
    2
    Just an update, I did find a way to purchase a recovery disk from Emachines.com, all you need to do is go to the link below and enter you SNID. The cost is $20.00, so I am hoping you guys have another solution.

    Web Address: http://us-store.emachines.com/rcd/

    Please let me know if you have other solutions, or I will just purchase a copy next week.

    Thank you
     
  3. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Buy the disks. Reinstall.
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,665
    You're lucky the recovery disc kit for that eMachines desktop is available for purchase, and for only $20.00.

    If the hard drive fails and needs to be replaced, you'll need it to get that desktop going again.

    ------------------------------------------------------------
     
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