Solved Email address won't load in Outlook on Windows 10

jobear

Thread Starter
Joined
Jun 27, 2009
Messages
88
Hi Y'all, I have a situation I can't seem to figure out. I'm using Outlook from Office on a desktop with windows 10.
I had an email problem earlier this week and had to get a key from att to get into my account and that repaired it on all phones and iPads. I can't get Outlook to allow me to reenter my email address, It won't accept it. I have tried most things I can think to do. I thought about uninstalling Outlook, as it is 2016 and I had a SSD drive installed a short time ago and he installed office Pro 2019. I can't seem to figure this one out. I have disables or remove all password programs.
thanks in advance
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
17,002
What errors are you getting when you try to set up the account?
 

jobear

Thread Starter
Joined
Jun 27, 2009
Messages
88
I go to settings, email accounts, it says attention required on my email and iCloud email. Then I tried to delete account and reinstall account. I signed in and Yahoo said it was successful.
then I get an error that asks if it is my email address, or change account settings, and it starts all over again, :)
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
17,002
Did you pay for the Office Pro 2019?
If so, about how much?

As this may be subscription to Office 365.

Can you post some screen shots of the errors that you are getting?
Are you trying to use POP or IMAP type of Outlook set up?
 

jobear

Thread Starter
Joined
Jun 27, 2009
Messages
88
this is just one of many screen shots that I have taken. If I go through Outlook and try to add my address it won't accept. If I go to my profile and delete my address nd the re-add it, it gets accepted by AAT/Yahoo.
Then I go to mail and it will not go into Outlook.
I have a paid version of MSoffice including Outlook 2016. I recently had a SSD drive added he loaded up Office Pro 2019 but it says I still have Outlook 2016. It worked just fine after his work. a few weeks ago.
I did have an email problem early this week and had to get a pin number from ATT to change my password. Once I did that I had email on two iPhone sand 2 iPads and still do, but not on dektop. It let me add a gmail account with no problem. I have tried both Outlook set up and pop/imap manual set up.
thanks


Did you pay for the Office Pro 2019?
If so, about how much?

As this may be subscription to Office 365.

Can you post some screen shots of the errors that you are getting?
Are you trying to use POP or IMAP type of Outlook set up?
 
Last edited by a moderator:

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,480
I've deleted the screenshot as it revealed two email addresses which should never be shown in public. You should blacken those out with a program such a Paint before uploading any screenshots.
 

jobear

Thread Starter
Joined
Jun 27, 2009
Messages
88
I've deleted the screenshot as it revealed two email addresses which should never be shown in public. You should blacken those out with a program such a Paint before uploading any screenshots.
thank you
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
17,002
Is this happening to a Yahoo email account?
That error message appears to be related to a Yahoo issue in a lot of Google hits.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,480
Thanks for posting back with the solution. :)
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top