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Email hacked and unuseable

Discussion in 'Web & Email' started by Nomatch1, Jan 11, 2019 at 10:40 PM.

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  1. Nomatch1

    Nomatch1 Thread Starter

    Joined:
    Friday
    Messages:
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    MY email (frontier.com) has been hacked. My friends all got an email asking them to send a gift card,,,,Sorry. The bigger problem is that my email address does not work now. It automatically translates to a disabled Gmail account, not mine. it gets kicked back to me. I send to my old emial address from Gmail and it also gets the failure notice.
    How do I fix this?
    Thank you.

    The SysInfo thing did not work.
     
    Last edited by a moderator: Jan 16, 2019 at 5:44 AM
  2. Volstein

    Volstein

    Joined:
    Aug 23, 2018
    Messages:
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    I'm afraid that you can't do anything if you even can't access your email anymore.
    I can advice you to contact the provider, but I don't think it will really help. All you have to do is to create a new email and secure it as much as you can.
     
    Last edited by a moderator: Jan 16, 2019 at 5:46 AM
  3. Nomatch1

    Nomatch1 Thread Starter

    Joined:
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    I can access my email page but do not see any new email that is for me. Recent junk mail is still coming. So is it still a lost cause?
     
  4. plodr

    plodr

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    Liz
    Can you change your password and the alternate email address in case you get hacked? If not, the email no longer is under your control.
     
  5. Nomatch1

    Nomatch1 Thread Starter

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    I did change my password, but what is an/the alternate email of which you speak?
     
  6. Volstein

    Volstein

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    While registering and simply in settings you can mention the second email, just for case.
    Moreover you can try to set a re-sending of incoming emails to another email if your provider allows it.
     
  7. plodr

    plodr

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    When using a webmail account, you provide either another email or phone number to use as a recovery.

    Anytime I change a password or some information, I get an email sent to my secondary email alerting me to a change. It usually reads, if you made this change, you don't need to do anything.
    This second email would alert you if anyone hacked your email and changed something then you could stop it immediately.
     
  8. lunarlander

    lunarlander

    Joined:
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    There maybe a setting in gmail that allows one to forward all received mail to another account. Look around and see. I've always used gmail, so I must have seen that feature in gmail.
     
  9. Couriant

    Couriant Trusted Advisor

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    First Name:
    James
    FYI The forwarding is in the Settings > Forwarding and POP/IMAP.

    I am confused on what account that has the issue... Frontier or/and G-Mail? If you do have an G-Mail account, then I would strongly suggest using 2FA option with Google Authentication app.
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

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    Messages:
    33,371
    Hi Nomatch1

    I've removed your email address, as you may get some unwanted spam otherwise ;)

    eddie
     
  11. plodr

    plodr

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    Liz
    I assume by this that frontier
    but later he said
    So I'm as confused as you are.
    I told him to change his frontier password and also in the profile to select an alternate email address.
     
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