Email hacked and unuseable

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Nomatch1

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Jan 11, 2019
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MY email (frontier.com) has been hacked. My friends all got an email asking them to send a gift card,,,,Sorry. The bigger problem is that my email address does not work now. It automatically translates to a disabled Gmail account, not mine. it gets kicked back to me. I send to my old emial address from Gmail and it also gets the failure notice.
How do I fix this?
Thank you.

The SysInfo thing did not work.
 
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Joined
Aug 23, 2018
Messages
44
MY email (frontier.com) has been hacked. My friends all got an email asking them to send a gift card,,,,Sorry. The bigger problem is that my email address does not work now. It automatically translates to a disabled Gmail account, not mine. it gets kicked back to me. I send to my old emial address from Gmail and it also gets the failure notice.

How do I fix this?
Thank you.

The SysInfo thing did not work.
I'm afraid that you can't do anything if you even can't access your email anymore.
I can advice you to contact the provider, but I don't think it will really help. All you have to do is to create a new email and secure it as much as you can.
 
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Nomatch1

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Jan 11, 2019
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I can access my email page but do not see any new email that is for me. Recent junk mail is still coming. So is it still a lost cause?
 
Joined
Jun 27, 2014
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First Name
Liz
I can access my email page
Can you change your password and the alternate email address in case you get hacked? If not, the email no longer is under your control.
 

Nomatch1

Thread Starter
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Jan 11, 2019
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Can you change your password and the alternate email address in case you get hacked? If not, the email no longer is under your control.
I did change my password, but what is an/the alternate email of which you speak?
 
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I did change my password, but what is an/the alternate email of which you speak?
While registering and simply in settings you can mention the second email, just for case.
Moreover you can try to set a re-sending of incoming emails to another email if your provider allows it.
 
Joined
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First Name
Liz
When using a webmail account, you provide either another email or phone number to use as a recovery.

Anytime I change a password or some information, I get an email sent to my secondary email alerting me to a change. It usually reads, if you made this change, you don't need to do anything.
This second email would alert you if anyone hacked your email and changed something then you could stop it immediately.
 
Joined
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There maybe a setting in gmail that allows one to forward all received mail to another account. Look around and see. I've always used gmail, so I must have seen that feature in gmail.
 

Couriant

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FYI The forwarding is in the Settings > Forwarding and POP/IMAP.

I am confused on what account that has the issue... Frontier or/and G-Mail? If you do have an G-Mail account, then I would strongly suggest using 2FA option with Google Authentication app.
 

eddie5659

Moderator
Malware Specialist
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Mar 19, 2001
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37,257
Hi Nomatch1

I've removed your email address, as you may get some unwanted spam otherwise ;)

eddie
 
Joined
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Messages
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First Name
Liz
I assume by this that frontier
MY email (frontier.com) has been hacked.
my email address does not work now
but later he said
I can access my email page
So I'm as confused as you are.
I told him to change his frontier password and also in the profile to select an alternate email address.
 
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